What success looks like in this role:
As a Field Services Manager, you will be responsible for the operational success of a strategic portfolio of Unisys accounts. You will blend "state-of-the-art" operations management with people leadership, driving team performance while ensuring seamless service delivery and client satisfaction.
Key Responsibilities
- Team Leadership & Empowerment: Lead and inspire an operations team by setting clear KPIs, fostering professional growth, and maintaining high levels of motivation.
- Operational Excellence: Oversee the end-to-end lifecycle of account operations, ensuring all services are executed in strict alignment with client contracts.
- Financial Integrity: Coordinate order execution and ensure a flawless handover to invoicing systems. You are responsible for the accuracy of service execution and billing as per agreed terms.
- Stakeholder Collaboration: Work cross-functionally with Finance, Account Administration, and Order Management teams to resolve complex operational or client-related issues.
- Client Relationship Management: Maintain proactive communication with clients via phone and email to ensure high satisfaction levels and identify potential new business opportunities within your portfolio.
- Data Strategy & Hygiene: Ensure the integrity of client records and sales tools, maintaining high standards of data accuracy across CRM systems.
- Continuous Improvement: Identify and implement process improvements and automation initiatives to eliminate manual tasks and enhance overall efficiency.
You will be successful in this role if you have:
- 5+ years of experience in operational support, inside sales, or account management (preferably in a B2B environment).
- Strong communication and interpersonal skills — you enjoy connecting with clients.
- Leadership experience and motivational skills.
- Comfortable multitasking and working with several clients simultaneously.
- Strong organizational skills and attention to detail.
- Confident using Microsoft Office (Excel, Outlook, Word) and CRM systems (Salesforce experience is a plus).
- A proactive, open-minded, and agile team player who takes initiative to improve processes.
What We Offer
- Flexibility: A hybrid working model designed to respect and support your work-life balance.
- Financial Benefits: A monthly gross Cafeteria allowance of 44,200 HUF (available to all regardless of hours worked) plus a dedicated Home Office allowance.
- Health & Wellbeing: Comprehensive Private Health Insurance (Generali Premium Package) for all associates after 6 months of service.
- Growth: A supportive, collaborative environment with extensive learning and professional development opportunities.
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.