Field Services Coordinator

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

The Field Services Coordinator is responsible for the day-to-day tactical coordination of field service activities, including technician scheduling, dispatch, rescheduling, and service execution tracking. This role ensures work is completed in accordance with contracted SLAs, customer expectations, and operational standards. The Field Services Coordinator serves as a key communication point between service providers, technicians, internal teams, and customers whenever issues arise or field execution deviates from plan.

Key Responsibilities

• Coordinate technician assignments with service providers, confirm coverage, and ensure technicians receive accurate scope, timing, and site details prior to dispatch.  
• Monitor active work orders and respond quickly to execution issues or service delays.  
• Document all changes accurately and complete required followup actions in a timely manner.  
• Track service performance against SLAs, identify risks to ontime completion, and escalate issues when thresholds are at risk.  
• Update dashboards, reports, and internal tracking tools to reflect realtime status, completed work, exceptions, and trends.  
• Partner with service providers to reinforce execution standards, address performance gaps, and ensure compliance with contractual and operational requirements.  
• Collaborate with internal teams—including operations, customer success, and finance—to support accurate billing, service validation, and customer reporting.  
• Support continuous improvement by identifying recurring execution issues, common failure points, and process gaps, and by providing feedback to leadership and cross functional teams. 

Required Skills and Experience

• Bachelor’s degree, GED, or equivalent work experience. 
• Some experience in field services, dispatch, service coordination, or operational support roles; experience in high‑volume environments with strict SLAs is highly preferred. 
• Familiarity with SLAs, field operations metrics, and provider performance management is a strong plus. 
• Strong verbal and written communication skills. 
• Highly organized, detail‑oriented, and capable of managing multiple active work orders simultaneously. 
• Ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints. 
• Experience using service management systems, dispatch tools, ticketing platforms, or operational dashboards preferred. 
• Familiarity with SLAs, field operations metrics, and provider performance management is a strong plus. 

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.