About Oshkosh AeroTech, an Oshkosh company
Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.
The Field Service Technician is responsible for traveling to customer sites to perform installation, configuration, service, maintenance, repairs and other related technical equipment. This includes performing annual and quarterly inspections on equipment. The Field Service Technician also assists Service Centers with operational support as needed. This is a hands-on, client-facing role requiring mechanical expertise, customer communication skills, and a focus on resolving technical issues effectively.
YOUR IMPACT
These duties are not meant to be all-inclusive, and other duties may be assigned:
- Troubleshoot, diagnose, and resolve system malfunctions using established methods and technical knowledge.
- Conduct a Hazard Safety Assessment prior to each job to ensure a safe working environment.
- Travel regularly to domestic and international customer sites (approximately 90%) to perform field service functions.
- Maintain and manage service tools and repair inventory in field service vehicle.
- Communicate directly with customers to assess product usage, gather technical feedback, and deliver on-site product guidance.
- Provide product orientation and technical support to customers on operational or maintenance aspects of systems.
- Escalate complex or unresolved technical issues to product support engineers or leadership as needed.
- Liaise with engineering and design teams to report technical problems and recommend design improvements.
- Assist dealer service technicians and provide guidance over the phone or via email when appropriate.
- Document service activities, repair actions, and customer interactions clearly and accurately.
- Contribute to root cause analysis and failure reporting processes.
- Perform field service tasks including installation, configuration, diagnostics, maintenance, and repairs on mechanical, hardware, software, and networked systems.
MINIMUM QUALIFICATIONS
- High School Diploma or GED and three (3) or more years of relevant experience in machine assembly, light fabrication; or previous relevant contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
- Valid driver’s license must be maintained at all times.
- Ability to possess a DOT card.
- Strong mechanical and technical skills, with demonstrated customer relationship and communication strengths.
- Ability to travel up to 80%, including overnight travel up to 20%.
STANDOUT QUALIFICATIONS
- Technical degree preferred
WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
- This role combines office-based administrative duties with physical activity in field or production environments.
- In the office setting, tasks may require extended computer use, sitting, and attending meetings.
- Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
- Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
- Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.