Field Service Tech II.222324

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Job Description

The person in this position is responsible for installation and repair of the  L&W owned gaming devices at our Delaware casinos.

Essential Job Functions:

• Performs extensive field repair functions including installing, converting, removing equipment communications equipment and peripheral procedures, with little to no supervision.
• Be able to provide effective, professional oral or written communication to all customers, both internal and external
• Accountable to respond to all service calls in a timely manner during your shift.
• Completes assigned training courses; assigned by Management Staff or Technical Training Dept.
• Performs basic computer skills.
• Must have be able to obtain and maintain Gaming/ Lottery licenses as required.
• Be able to provide effective, professional oral or written communication to all customers, both internal and external
• Accountable to understand SG product software and applications. Be able to provide basic instructions, and/or answer customer questions.
• Must follow all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations as applicable.
• Is accountable to notify supervisor / manager of any repairs or problems that need to be escalated.

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

• Four or more years of experience in the assembly, testing, or repair of electronic devices, or equivalent work experience and related gaming school certificate of completion or equivalent
• Accountable for complete and accurate reports
• Accountable to diagnosis and repair lottery and/or gaming products and peripherals, including signs, in a quick and timely manner. Repairs must meet Original Equipment Manufacturer (OEM) specifications.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations
• May be required to work at any of the three (3) of the Delaware casinos.

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses.   As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.