Field Service Representative – Bangkok, Thailand
Company:
Boeing International Corporation, Thailand Branch
Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. We are a company of bold innovators and dreamers, who continually look for ways to build products and services that are bigger, smarter, faster, stronger and better.
We are seeking a Field Service Representative for Bangkok’s Suvarnabhumi Airport supporting Airline customers in Thailand.
Job responsibilities will include but not be limited to:
- Contributes to or leads a team to develop customer support plan and executes strategy
- Provides airline operations support and maintains company presence at customer location
- Monitors fleet status and operational issues. Reviews aircraft fleet reliability issues and develops solutions
- Represents the company and customer on internal/external issues
- Identifies opportunities to leverage company products and services
- Develops and implements recommendations to improve operational performance
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft on Ground (AOG) situations
- Validates or reviews effectiveness of company provided solutions, takes corrective action and develops recommendation for process/product improvements
- Develops and conducts targeted training
Major Tasks:
- Identifies and evaluates customers' business priorities and success criteria.
- Links Boeing resources and priorities to help develop strategy and support plan to achieve customer's operational objectives. Develops, deploys, and monitors customer support plan and takes action to meet performance objectives.
- Identifies opportunities to leverage Boeing products to meet customer specific requirements.
- Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns.
- Provides advice on the development of the sales strategy and proposal. Identifies potential products and services offerings.
- Monitors resolution of spare parts delivery and communicates with stakeholders regarding warranty and claims processing issues. Develops technical and operational content for warranty and spares issues.
- Evaluates sales agreements to interpret customer entitlements.
- Consults with customer regarding company charging policies.
- Analyzes customers’ requirements and develops and conducts targeted training. Assesses training effectiveness and takes action to improve training delivery.
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Reviews and monitors fleet operational status and responds to customer requests. Conducts onsite in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness.
- Reviews maintenance, engineering, flight operations, and performance data.
- Conducts root-cause analysis on customer and Boeing fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Reviews customer maintenance operations/ programs and provides recommendations to improve efficiency and increase aircraft availability. Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support.
- Establishes/Maintains field base. Maintains location-specific data and provides customer-specific reports for Boeing visibility.
- Leads meetings between customer and Boeing representatives.
- Manages customer expectations and demand for Boeing resources.
- Implements aircraft entry into service plans. Assesses customers' new fleet readiness and develops plan.
- Consults with customer and provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.
- Understands the customers' requirements and project manages Boeing resources, develops action plans to provide/ensure customized solutions for aircraft in AOG situations. Tracks progress of the solution and maintain Boeing and customer situational awareness. Conducts follow-up with the customer to ensure solution was received and suitable.
The work location will initially be near Suvarnabhumi International Airport in a Field Service office supporting Airline customers in Bangkok, there may be a requirement to work from the Don Mueang International airport in the future.
Basic Qualifications:
- Bachelor’s Degree in Engineering and/or EASA / FAA License or its equivalent is required.
- Minimum 6 years' related work experience
- Fluent in both English & Thai languages (reading, writing and speaking)
Location:
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Boeing Bangkok Field Service office.
Other Job-related Information:
This requisition is for a locally hired position. Benefits and pay are determined at the local level and not on Boeing US-based payroll.
Other details will be communicated at the interview, or in selection process.
Language Requirements:
Not Applicable
Education:
Bachelor's Degree or Equivalent
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (Thailand)