Field Service Project Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Join Ciena’s Professional Services team and help deliver high-impact solutions to customers worldwide.

How You Will Contribute:

• Maintain expertise in delivery tools, methods, and practices to ensure consistent project success.
• Present and implement Ciena Services’ value proposition tailored to customer priorities.
• Develop delivery-focused resources and methodologies that enhance Professional Services practices.
• Manage project resources with full P&L accountability, ensuring financial objectives are met.
• Align service delivery with Ciena’s annual Professional Services goals and metrics.
• Foster collaboration across Ciena’s cross-functional teams to achieve project milestones.
• Build and maintain customer relationships at all organizational levels, ensuring satisfaction and trust.

The Must Haves:

• Bachelor’s degree in a relevant field.
• PMP certification preferred; required within one year of hire.
• Minimum of 10 years of operational experience in telecommunications or related industries.
• At least 7 years in a Professional Services leadership role managing medium to large-scale projects.
• Experience with large systems providers or integrators is highly valued.
• Demonstrated ability to articulate and discuss product functionality with diverse audiences.
• Strong verbal presentation, written communication, and time management skills.

Nice to Haves:

• Six Sigma or other Continuous Improvement training and experience.
• Technical acumen to assess complex project risks and guide development teams effectively.
• Proven ability to mentor and develop consultants in Professional Services roles.
• Flexibility and adaptability to evolving technologies and customer needs.
• Familiarity with Ciena’s solutions and their applications in client environments.
• Experience in managing staffing escalations and resolving resource challenges.
• Willingness to travel as needed to support project delivery.

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Pay Range:

The annual pay range for this position in US is $96900 - $154700.

The annual pay range for this position in Canada is C$104700 - C$167300. 

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.