Field Service Engineer - West Belgium

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Field Service Engineer – West Belgium

As we continue our growth trajectory at QuidelOrtho, we are now recruiting for Field Service Engineer to join our team.

Your new role:
Within your new role as a Field Service Engineer you will be focusing on our customers based in Belgium, primarily around the Southwest region including areas such as the provinces of Hainaut, Namur, Brabant Wallon. Occasional customer visits outside of the regions might be required.

As a Field Service Engineer, you will be a key member of the local service team working with the Lab Specialists, Account Managers and Backoffice colleagues. You will work mainly at the customers' premises (hospital laboratories) to help with the maintenance, modification, upgrading, repairing and installing of clinical chemistry & transfusion medicine laboratory equipment.

You will join a team of 6 experienced Field Engineers. You will be responsible for Installing, maintaining, repairing, and modifying equipment (hardware & software) for clinical chemistry and transfusion medicine product lines. Within your role you will be responsible for scheduling workload, modifications, and maintenance visits within territory to minimize system down time and maintain high level of customer satisfaction, to meet the key performance indicators (KPI’s) set by service contracts.

What you’ll be doing:

• Maintaining, modifying, upgrading, repairing & installing equipment (hardware & software) for QuidelOrtho.
• Meeting all designated Customer Excellence goals, supporting customer retention results.
• Responding to customer requests for service support and schedules together with the Ortho Care Supervisor /Service Manager.
• Training of customers on their maintenance responsibilities for QuidelOrtho equipment.
• Adhering to all governmental regulations/requirements as well as our own internal Compliance and Quality System.
• Following QuidelOrtho complaint handling procedures relative to complaint identification, documentation, resolution, and escalation.
• Contributing to opportunities for control of expenditure and revenue.
• Supporting Sales activity.
• Participation in the on-call rota system (Monday to Sunday). The responsibility is split between the team, so roughly once every four to five weeks you will be required to be on-call.

What you’ll need to succeed:

• A degree in electronics, electro-mechanical or equivalent qualifications is highly desirable. In addition to a minimum of 3 years’ working experience in equipment repair.
• Experience in Medical devices, knowledge of hospital networks is preferred.
• Ability to speak French fluently is an essential requirement. We also require applicants to have good English & Dutch language skills.
• Ability to work remotely, and independently with assistance from experienced colleagues.
• Ability to be flexible for business and customer needs.
• A self-motivated team player, who can interact appropriately with peers, sales counterparts & customers.
• Availability for travel around assigned region and for training purposes.
• Must possess exceptional communication skills, both written & verbal.
• Must possess a customer focus mindset.
• It is desirable that applicants possess a good basic understanding of laboratory networks & an IT affinity in general.

What we offer:

• Company Car
• Bonus Plan
• Attractive Benefit Pension Plan
• Merits and Benefits
• Service Awards
• Vacation payment
• Computer Glasses
• Other Premiums and Programmes
• Recognition Programme
• Referral Programme
• Employee Assistance Programme
• LinkedIn Learning

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