As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?
Principle Duties & Responsibilities
Support TRUMPF customers in North America as a part of the technical service group
Participate in training lasting approximately 5 - 6 months, with on-going training on existing and new products
Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality
Demonstration and education of lasers and systems to customers and associates
Complete basic retrofits, software installations and customer training
Complete paperwork on time with high quality
Trouble shoot and remedy complex issues
Work independently to resolve technical problems and maintain good relationship to customers
Modification of machine application data
Use relevant electrical measuring tools efficiently for trouble shooting
Participate in continuous technical and other relevant training
Demonstration and education of lasers and systems to customers and associates
Provide on-call 24/7 telephone support as required, as a part of rotating on-call support
Adhere to all company guidelines
Any additional responsibilities as deemed necessary by management
Must be located, or ability to relocate, within 45 minutes of a major International Airport
100% travel required, both internationally and domestica
Ability to lift and transport up to 70 lbs.
Education & Experience
Two-year technical degree in engineering or related field preferred, or combination of training and
2 or more years of experience in technical service, field service, repair or customer service required
Strong electrical and computer systems experience and high level of diagnostic skills
Previous experience with robotics, lasers, automation systems or mechatronics required.
Experience with TRUMPF equipment considered advantageous.
Previous experience with hand tools and measurement tools required
Must have strong problem-solving and excellent organization skills
Ability to conduct root cause analysis, document findings and explain to both external and internal customers
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.