Field Service Engineer- PCS

Job Description Summary

Responsible for Patient Care Solition (PCS) installation, configuration, maintenance, and repair of medical equipment, ensuring optimal performance and compliance with regulatory standards. The position is based in the South East/Eastern Suburbs, with travel as required.

Job Description

Activities & Responsibilities

• Patient Care Solition (PCS) Install and configure a range of medical equipment, focusing on one modality.
• Conduct testing and calibration to ensure optimal performance.
• Train healthcare staff on operation and basic troubleshooting.
• Perform preventive maintenance and corrective operations of moderate complexity.
• Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics.
• Apply and coach to ensure EHS and compliance standards are met.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Escalate complex problems to experienced peers.
• Lead communications with customers and serve as escalation point for concerns, including installations.
• Remote fixing and equipment diagnostics

Technical Knowledge & Hard Skills

• Successfully completed ECT program or foundational experience in a similar role.
• Proficient in one modality; developing knowledge in another.
• EHS champion with strong compliance mindset.
• Knowledge of Lean & Continuous Improvement principles.
• In-depth knowledge of all processes and tools related to the role.
• Trained and updated in all mandatory trainings.
• Strong written and verbal communication skills.
• English: Read, understand, and hold conversations.
• Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively.
• Comfortable using digital tools to analyze performance data and communicate results through structured presentations.
• Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination.

• Involves site visits; therefore, a current Australian driver’s license is desirable.

Behavior & Soft Skills

• Embrace company cultural behaviors.
• Technical curiosity to learn and solve problems.
• Safety-first mindset.
• Collaboration and one-team approach.
• Rigor, organization, and efficient time management.
• Listening skills and composure.
• Seeking feedback and advice to grow and learn.
• Customer-focused mindset.
• Ability to adapt to change with a positive attitude.
• Coaching and mentoring potential.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information