- Provides highly visible customer support through the performance of on-site installation,servicing and repairing complex equipment and systems.
- Checks out and approves operational quality of system equipment.
- Instructs customers in the operation and maintenance of the system.
- Serves as company liaison with customers on administrative and technical matters for assigned projects.
- Responsible for operational quality of system equipment. Learn and practice all MKS internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
- Customer focused and competitive mindset (ownership, proactive, take one step in advance).
- Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with MKS procedures and standards
- Carry out quality installation, Preventive Maintenance (PM), system trouble shooting according to schedule.
- Make right judgment and decision on tools and methods used to resolve technical problems and issues.
- Weekly report to direct manager and timely escalation of issues and problems according to MKS standards and guidelines.
- Manage and handle spare parts effectively and efficiently according to MKS standards and guidelines.
- Share products knowledge and gained experience with other employees through knowledge sharing sessions, on-site activities, etc.
- Participate to achieve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities. Participate and take on additional assignments and projects as required.
- Work as a team with other colleagues in other divisions, product lines and departments.
- Must be willing to work in semiconductor clean room environment.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role