Field Service Engineer - Korea

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

Job Purpose 

Functional responsibility:

Provide expert advice and assistance on the devices to distributors and customer representatives within the region.

Provide periodic on-the-job service training for end customer and distributor engineers.

Provide periodic on-site technical assistance to resolve difficult equipment and customer problems, especial for the key customers.

Be responsible for own spare parts inventory management and is considered as the expert on this specific product line.

Major Accountabilities

• Support device/equipment installations;
• Be prepared to educate users and conduct demonstrations of our products;
• Repair installations using remote access software and the internet;
• Provide field-based technical advice and assistance to LivaNova Group employees and customers;
• Repair, troubleshoot, and salvage damaged databases either at customer site or remotely;
• Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests;
• Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products;
• Work with multiple customer department disciplines (Medical Records, IT/IS, Surgery, and Perfusion) to ensure all customer expectations are met following installation;
• Train customers on the appropriate use of the equipment and software;
• Develop FAQ documentation for LivaNova Group employees and customers;
• Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc.;
• Be thoroughly knowledgeable and conversant on all products LivaNova manufactured and distributed equipment in his/her scope;
• Have knowledge and expertise in certain product areas in his/her scope to be able to provide effective and timely technical advice and support to others;
• Be the technical consultant on product development teams as needed;
• Backup support to other Field Service reps as needed;
• Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements;
• Provide periodic on-the-job training of new Field Service Representatives;
• Comply with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducting business in a fair and ethical fashion. Individuals in this role interpret and enforce company policy, procedures, and business practices;
• Be responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property etc.;
• Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures;
• Maintain an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge;
• Be responsible for maintaining financial cost effectiveness within assigned territory;
• Work effectively with coworkers, distributors, other departments and customers;
• Support the field engineers from distributor companies with annual training, on-site help, phone call, etc.;
• Undertake normal management and selling work for the spare parts;
• Contact customers and give the explanation, training and maintenance for them as they want.

Requirements

Education

Bachelor's Degree in Biomedical Engineering or related field.

Languages

English: good spoken & written;

Fluency in another language will be considered a plus.

Experience/Professional requirement

• Minimum 3 years experience in field service engineering or related field;
• Experience of related medical devices is preferred;
• Knowledge and understanding of compliance topics with proven track record;
• Ability to identify and solve equipment, software and operating systems quickly and accurately;
• Self-starter with the ability to proactively plan, schedule and develop own work with minimal supervision;
• Ability to work effectively with co-workers and customers;
• Skill of excellent written and verbal communication;
• Availability for call 24/7;
• Travel as needed;
• Self-motivation, problem solving attitude, quick in action.

Welcome to impact. Welcome to innovation. Welcome to your new life.