Field Service Engineer

Job Description Summary

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to X-ray Systems, Mammography Systems, Image Guided Systems (IGS) or/and Bone Mineral Density (BMD).

Job Description

Essential Responsibilities:

• Maintain all models specific to the above listed modality in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

• Degree/Diploma Level in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
• Technical and analytical skills, with more than three years of Field Service experience in healthcare industry or equivalent.
• Strong sense of accountability and ownership over customer issues and other responsibilities
• Strong potential and willingness to learn new techniques
• Excellent customer service skills; able to deal tactfully and effectively with customers
• Excellent verbal and written communication skills in English.
• A good team player and can work seamlessly with cross-functional teams
• Ability to work independently with minimum direction or supervision.
• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively.

Additional Information