Field Service Engineer

Job Description Summary

The Field Service Engineer (X‑Ray and Ultrasound) will be responsible for the installation, maintenance, calibration, and repair of diagnostic imaging equipment. This role ensures medical imaging systems operate safely, reliably, and in compliance with regulatory and manufacturer standards to support accurate patient diagnosis and care.

Job Description

Activities & Responsibilities

• Install and configure a range of medical equipment, focusing on one modality.
• Conduct testing and calibration to ensure optimal performance.
• Train healthcare staff on operation and basic troubleshooting.
• Perform preventive maintenance and corrective operations of moderate complexity.
• Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics.
• Apply and coach to ensure EHS and compliance standards are met.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Escalate complex problems to experienced peers.
• Lead communications with customers and serve as escalation point for concerns, including installations.
• Remote fixing and equipment diagnostics

Technical Knowledge & Hard Skills

• Successfully completed ECT program or foundational experience in a similar role.
• Proficient in one modality; developing knowledge in another.
• EHS champion with strong compliance mindset.
• Knowledge of Lean & Continuous Improvement principles.
• In-depth knowledge of all processes and tools related to the role.
• Trained and updated in all mandatory trainings.
• Strong written and verbal communication skills.
• Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings clearly and effectively.
• Comfortable using digital tools to analyze performance data and communicate results through structured presentations.
• Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination.

Behavior & Soft Skills

• Embrace company cultural behaviors.
• Technical curiosity to learn and solve problems.
• Safety-first mindset.
• Collaboration and one-team approach.
• Rigor, organization, and efficient time management.
• Listening skills and composure.
• Seeking feedback and advice to grow and learn.
• Customer-focused mindset.
• Ability to adapt to change with a positive attitude.
• Coaching and mentoring potential.
• Have a QLD electrical license or the ability to gain one.

Why GE Healthcare

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options

• Competitive salary + bonus + car / car allowance

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Additional Information