Field Optimization Analyst

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.


A Brief Overview
The Field Optimization Analyst at Safelite leverages operational, scheduling, and customer data to generate actionable insights that optimize field capacity, support effective use of labor resources, and enhance work order management. This role supports Safelite's field operations by analyzing capacity utilization, labor-related trends, work order patterns, and business performance. The analyst identifies opportunities to improve operational effectiveness, team productivity, and customer outcomes, providing data-driven recommendations to inform strategic decisions.

What you will do

• Analyze operational, scheduling, and customer data to identify trends, patterns, and opportunities in field capacity utilization, labor utilization, and work order performance.
• Apply advanced analytics (statistical analysis, segmentation, predictive modeling) to uncover drivers of outcomes such as install conversion, reschedule rates, capacity utilization, and team productivity.
• Develop and maintain dashboards and recurring reports to monitor key metrics, including daily appointment capacity utilization, labor utilization, capacity and scheduled appointment trends, work order completion rates, and field team performance.
• Collaborate with Field Operations, Customer Experience, IT/Data Science, and other teams to support analytical needs and align insights with Safelite’s business initiatives.
• Translate analytical findings into clear, actionable recommendations for field leaders, including executive summaries and presentations.
• Aggregate insights from multiple sources (surveys, feedback, operational data) to ensure both customer and field perspectives are represented.
• Other duties assigned by management
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree in Data Science, Business Analytics, Statistics, or related field. Required

Experience Qualifications

• 4-6 years 3–5+ years in a data or business analyst role, ideally with exposure to field operations, capacity management, labor analytics, or customer analytics required.
• Experience in retail, service, or consumer-facing industry analytics is advantageous.

Skills and Abilities

• Strong analytical and problem-solving skills; ability to analyze large datasets and draw meaningful conclusions.
• Proficiency with data manipulation and BI tools (Excel, SQL, Tableau, Power BI); familiarity with statistical/programming tools (Python, R) is a plus.
• Understanding of field capacity management, labor utilization, scheduling, work order optimization, and customer analytics in a service or retail environment.
• Excellent communication and data storytelling skills; able to distill complex analyses for diverse audiences.
• Strong collaboration and consulting skills; customer-first mindset.
• High attention to detail and data quality.
• Innovative thinking, customer-centric mindset, and strong organizational skills.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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