Field Operations Specialist

Field Operations Specialist

This is a remote position; candidate must be located in EST time.

Temporary position with the possibility of a permanent opportunity.

The Field Operations Specialist acts as a liaison between leadership and field teams, supporting daily activities, coordinating logistics, managing work orders, invoicing, and ensuring compliance with operational standards and safety regulations. The exact duties can vary based on the department. 

Key Responsibilities

• Logistics & Coordination: Coordinate with field on documenting daily activities, including work order notes, parts utilized, and refrigerant gas usage. 

• Project Support: Assist with management tasks for capital expenditure projects, such as tracking timelines, deliverables, documentation, and ensuring work aligns with approved scopes.

• Documentation & Reporting: Maintain accurate records of field activities working with field teams to close gaps, produce regular reports on completed work orders, track expenses, and manage documentation.

• Proposal and Invoicing: Work with leadership team to create proposals for capital expenditure projects and extra to contract work.  Submit proposals through client systems tracking through approval.  Review completed work orders for documentation and expenses to generate invoices.

• Inventory and Equipment Management: Submit parts for approval proposals to order.  Track parts as required based on project timeline.  Coordinate equipment rentals (lifts, cranes, etc.) with field team ensuring documentation for invoicing. 

• Compliance & Safety: Ensure field activities comply with company policies, industry regulations, and safety standards. Track refrigerant gas usage and record in compliance with company policies, client standards, and industry regulations.  Work with field team to obtain necessary information to properly document refrigerant gas usage. 

• Issue Resolution: Contact leadership and field team to resolve issues identified in execution of work, including but not limited to: missing work order notes, parts utilization on work orders, and refrigerant gas usage forms. 

• Process Improvement: Monitor and analyze operational performance to identify areas for improvement and assist in developing and implementing best practices. 

Qualifications

• Experience: Relevant experience in field operations, logistics, construction, or a related industry is typically required, with specific technical experience (e.g., HVAC/R) desired for certain roles.

• Skills: Strong organizational, problem-solving, and time-management skills are essential. Proficiency in work order management software (e.g., Microsoft Dynamics365, Service Channel, ServiceNow, etc.) and Microsoft Office Suite is often needed.

• Communication: Excellent verbal and written communication skills to effectively coordinate with diverse stakeholders, from technicians to management and clients.

• Attributes: The role demands a proactive mindset, strong attention to detail, adaptability, and the ability to work both independently and collaboratively in a fast-paced environment. 

WHY SHOULD YOU WORK AT CITY FM? 
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.