Field Marketing Specialist

Most field marketing roles are about executing a playbook. This one is about building it, then finding smarter ways to run it.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Field Marketing Specialist

We're in the middle of a real category pivot, and every event we run is a chance to tell that story to a new audience. Getting it right takes more than good logistics. It takes someone who executes without dropping the ball and uses AI to eliminate the work that gets in the way.

The Role

You'll own end-to-end execution of our AMER event program, trade shows, ancillary events, executive dinners, and our flagship conference, while actively automating the repetitive so you can focus on what actually moves the needle. If you find the details energizing and AI tools second nature, this role is for you.

You might be this person if:

• You've run events end-to-end and take quiet pride in the logistics nobody notices because everything went smoothly.
• You build the tracker, update it religiously, flag risks early, and have never missed a deadline. You've also started automating parts of it so you can focus on exceptions, not routine.
• AI tools are already in your daily workflow. Claude, ChatGPT, Gemini, Gamma. You've used them to kill manual work, you figured it out yourself, and you share what you built.
• Sales reps actually want to talk to you. You speak their language, understand what they need, and follow up without being chased.
• When you spot a broken or repetitive process, your first instinct is to wire up a fix, not just flag it.
• You're comfortable traveling up to 25% of the time because you know the best experiences aren't built from a desk.

You need to have

• 2 to 3 years of experience in field marketing, event marketing, demand generation, or a closely related B2B marketing role.
• Hands-on experience managing event logistics: vendor coordination, budgets, timelines, and on-site execution.
• Proficiency with Salesforce or a comparable CRM for tracking event performance and pipeline impact.
• Strong project management skills. You can juggle multiple workstreams without dropping the ball on the details.

What you'll actually do

• Own end-to-end execution of AMER field marketing events, from initial logistics through on-site management and post-event wrap.
• Coordinate Delight.ai's presence at key trade shows, managing booth setup, staffing, and on-site experience to bring our brand and AI story to life.
• Manage vendor relationships, contracts, and budgets across the portfolio, flagging risks early and solving problems on the fly.
• Track and report on event performance and ROI in Salesforce, identifying patterns to improve how we run the program over time.
• Use agentic AI tools (Claude, ChatGPT, or similar) to accelerate content production across event briefs, sales enablement materials, and post-event recaps.

What We Offer Includes (but is not limited to)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $80,000.00 - $90,000.00.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not running the same play we ran last year. Real reinvention, real bets, AI products that matter, and a go-to-market being rebuilt from the ground up. If you want to move fast and own something that didn't exist before, this is the place.