Description:
Responsible for managing and supporting a team of up to 10 technicians, ensuring high-quality service delivery, safety compliance, and customer satisfaction. This role focuses on leading day-to-day operations in the field, coaching technicians for performance, and managing resources efficiently to meet branch objectives.
Education:
- High school diploma or GED required.
Experience:
- Minimum of 2 years of experience in lawn care, landscaping, or chemical application.
- 1+ years of experience in a supervisory or leadership role preferred
Skills:
- Strong leadership and team-building abilities.
- Knowledge of chemical lawn treatments, fertilizers, and proper safety procedures.
- Strong leadership, organizational, and communication skills.
- Excellent organizational, time-management, and problem-solving skills.
- Strong customer service skills with a focus on issue resolution.
- Proficiency in using technology, including Microsoft Office Suite or similar, scheduling software, and CRM systems.
- Ability to handle multiple priorities and make decisions in a fast-paced environment.
- Ability to obtain necessary state certifications for chemical application, if not already certified.
- Ability to lift and carry up to 50 lbs regularly.
- Comfortable working outdoors in varying weather conditions.
- Capability to operate lawn care equipment and safely handle chemical products.
General Responsibilities:
- Directly supervise and mentor up to 10 lawn care technicians, fostering a positive and productive work environment.
- Conduct daily check-ins, coordinate schedules, and ensure technicians are equipped with necessary tools, materials, and safety gear.
- Monitor and evaluate technician performance, providing coaching, feedback, and support as needed.
- Ensure adherence to company standards and safety protocols, including the proper application of chemicals and equipment use.
- Address any operational issues promptly, including equipment maintenance, product usage, and scheduling conflicts.
- Collaborate with technicians to address customer concerns, resolve service issues, and ensure overall satisfaction.
- Conduct quality assurance checks in the field to verify the effectiveness of treatments and services.
- Act as a liaison between customers and the branch, escalating issues when necessary.
- Conduct field audits to assess service quality, technician performance, and equipment usage.
- Serve as the primary point of escalation for customer concerns, addressing issues promptly and professionally.
- Conduct on-site visits to inspect work quality, answer customer questions, and recommend additional services.
- Ensure customer feedback is documented and used to improve service delivery.
- Enforce company safety protocols and ensure compliance with chemical handling and application guidelines.
- Support management with operational insights to improve processes and efficiency.
- Ensure the team adheres to local, state, and federal regulations regarding pesticide use, environmental protection, and worker safety.
- Conduct regular safety inspections and training sessions.
- Resolve field-level operational issues, such as equipment malfunctions, customer concerns, or schedule adjustments.
- Manage the maintenance and readiness of vehicles, equipment, and tools used by field technicians.
- Monitor chemical and supply inventory levels, ensuring timely replenishment and adequate stock.
- Train technicians on safety procedures, equipment operation, chemical application, and customer service best practices.
- Report equipment issues and coordinate repairs or replacements.
- Monitor field performance to ensure that work is done efficiently and meets required standards.
- Report on operational results and team performance to the lead service manager (e.g., OM/BM/GM).
- Maintain accurate records of technician certifications, safety meetings, and compliance audits.
Pay Range: $50K-$55K annually