Field Applications Scientist - Italy (1-Year FTC)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Field Applications Scientist, Italy (Milan): 1-Year FTC

Field Based with 70% travel across Italy

Closing Date: Friday 20th March 2026

As a Field Applications Scientist (FAS) here at Illumina in Milan, you will enable customer success across Italy by providing expert technical training, troubleshooting, and scientific consultation throughout the customer journey. You will act as a trusted advisor during both pre‑ and post‑sales engagements, working closely with our broader commercial teams to drive customer satisfaction and support growth. As the primary technical contact in the field, you will build strong partnerships with customers by supporting new installations, delivering comprehensive training, and guiding customers to achieve optimal performance with Illumina technologies. Your work will directly contribute to our mission of improving human health by unlocking the power of the genome.

This is a fixed term contract position for 12 months, based in Milan, Italy. Fluency in Italian and English is essential, alongside the ability to travel extensively (up to 70%) across Italy. It is essential for the role to have a valid driving license.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

 

Responsibilities

 

 

• Coordinating new installations, including facility inspections, instrument validation, and customer training.
• Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments.
• Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel
• Developing and maintaining positive relationships with customers in assigned territory
• Helping to maintain and increase product usage, and supporting key account and strategic sales efforts through technical presentations and demonstrations
• Provides strategic and competitive feedback to Marketing and product development teams, and independently leads or manages beta tests at customer sites
• Developing and improving key company processes that support our mission of building a world-class customer support organization
• Elevation process management as a FAS you are responsible for elevating application issues with customers instruments, customer issues and any kit issues

 

 

Requirements

 

 

• Minimum of a Bachelor’s degree in Biology, Genetics or related field, with some related experience. MSc in Chemistry, Biochemistry, Molecular Biology or Genetics is an advantage
• Some biotech experience preferred
• Must be willing to travel up to 70% in Italy to visit customers (and occasionally across Europe for training)
• Fluent language skills in both Italian and English
• Experience using Genotyping and Sequencing technologies preferred
• Experience in clinical NGS applications is preferred
• Experience in bioinformatics data analysis in the genome sciences is preferred
• Demonstrated problem solving and interpersonal and account management skills in a commercial environment
• Demonstrable ability to independently work on highly complex problems requiring analysis of multiple variables
• Use independent judgment in developing methods, techniques or evaluation criteria for obtaining results
• Demonstrated written and verbal communication and training skills
• Clear vision of and commitment to providing outstanding customer service
• Fluent English and Italian language essential
• Driving license essential

 

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.