At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We’re looking for a motivated and dynamic Field Agent Operations Coordinator to join our national Process Serving team. In this role, you’ll play an important part in ensuring that all field operations are conducted by fully licensed, highly trained, and compliant professionals who adhere strictly to our company and client specific standards. You will act as the primary bridge between our subcontractors and the business, managing everything from rigorous compliance auditing to financial fee reconciliation and relationship building.
You’ll work closely with field agents across Australia, end to end management, compliance and maintaining strong communication to keep matters progressing smoothly. This is a great opportunity for someone who thrives on organization, precision, and clear communication.
Key Details
Commencing 18th May
Based in Caulfield
Following training and once competency is reached, you’ll have access to a hybrid working arrangement
Monday to Friday | 8:30am to 5pm | No weekends!
Australian Citizenship
Successful applicants will be required to complete a Nationally Coordinated Criminal History Check and PEIC clearance
What You’ll Be Doing
Multi-Tier Compliance: Manage "subcontractors of subcontractors" to ensure the entire supply chain meets the same rigorous standards as our primary partners.
Document Auditing: Ensure fully executed service agreements are on file for every active agent and entity..
Onboarding & Induction: Lead the initial training and orientation for new field agents regarding company protocols and client expectations.
Continuous Learning: Coordinate and monitor ongoing compliance training, ensuring all field agents remain current with industry regulations and legislative changes.
Cost Management: Analyse subcontractor costs and work with the operations manager to negotiate fee structures to ensure business profitability while maintaining service quality.
KPI Monitoring: Track and report on key agent performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Relationship Excellence: Act as the primary point of contact for key field agents, fostering strong, professional partnerships to ensure long term retention and reliability.
About You :
You’re someone who takes pride in your accuracy and communication skills. You enjoy balancing administration with problem-solving and can manage multiple priorities at once, but most importantly, you’ll be motivated to learn and contribute to a fast-paced team.
Compliance & Licensing Management
Strong attention to detail and accuracy in your work
Performance & Relationship Management
Financial Oversight & Fee Management
Highly organised with strong time management skills
Comfortable with technology and confident using multiple systems
Training & Development
If you enjoy administrative challenges, and possess strong interpersonal skills to engage effectively with a diverse range of individuals, from seasoned field professionals to legal experts, this role is tailored for you.
What’s in it for you?
This role offers a positive team environment within a small, close-knit group. It's a good position with future potential, providing training in client communication, administrative duties, prioritization, meeting deadlines, and attention to detail.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.
We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!