Fulfillment

FC Lead

Mount Juliet, TN Full Time

Our Opportunity:  

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Mount Juliet, TN. This individual will be a change agent who thrives on details, drives daily improvements, and fosters positive relationships with hourly Team Members! 

 
What you’ll do:  

  • Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.  
  • Promote and maintain a safe, clean, and organized work environment.  
  • Ensure achievement of daily operational goals.  
  • Coach, mentor, train, and develop Team Members for performance and career growth.  
  • Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity.  
  • Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.  
  • Thrive in a fast-paced, rapidly evolving e-commerce environment.  
  • Collaborate with site leadership to identify and implement network-wide standard processes.  
  • Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience.  
  • Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.  

 

What you'll need:  

  • External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.  
  • Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.  
  • Passion for working in an environment with a high degree of ambiguity and change.  
  • Data-driven approach with a focus on metrics and continuous improvement.  
  • Customer-obsessed attitude with a strong commitment to service excellence.  
  • Strong communication and leadership skills with the ability to influence across teams and levels.  
  • Proven ability to adapt quickly and deliver results using data and insights.  
  • Unwavering integrity and high ethical standards.  
  • Flexibility to work weekends and/or night shifts, as required.  
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).  

 

Physical job requirements:  

  • Walk up to 2 miles per shift.  
  • Frequently lift up to 50 pounds.  
  • Frequently lift up to 70 pounds using an optional team lift.  
  • Rarely lift greater than 70+ pounds using a team lift.  
  • Stand, push, pull, carry, squat, and kneel.  
  • Climb up and down stairs (where applicable).  

 

We offer the following benefits for our Team Members: 

  • 20% Chewy.com Discount 
  • Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire) 
  • Life and Disability Insurance 
  • 401(k) with company matching 
  • Wellness benefits through Wellbeing @Chewy 
  • Employee Assistance Program (EAP) 
  • Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year 
  • Subsidized child, adult, and pet backup care through Care.com 
  • Discounts on many items through the LifeMart Discount platform 
  • The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday! 
  • Opportunity for wage increases starting after 3-months of service 
  • Referral Bonuses - $500 per referral

 

 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, mar