FC Lead

Our Opportunity:  

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at PHX1. This individual will be a change agent who thrives on details, drives daily improvements, and fosters positive relationships with hourly Team Members! 

 
What you’ll do:  

• Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.  

• Promote and maintain a safe, clean, and organized work environment.  

• Ensure achievement of daily operational goals.  

• Coach, mentor, train, and develop Team Members for performance and career growth.  

• Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity.  

• Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.  

• Thrive in a fast-paced, rapidly evolving e-commerce environment.  

• Collaborate with site leadership to identify and implement network-wide standard processes.  

• Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience.  

• Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.  

What you'll need:  

• External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.  

• Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.  

• Passion for working in an environment with a high degree of ambiguity and change.  

• Data-driven approach with a focus on metrics and continuous improvement.  

• Customer-obsessed attitude with a strong commitment to service excellence.  

• Strong communication and leadership skills with the ability to influence across teams and levels.  

• Proven ability to adapt quickly and deliver results using data and insights.  

• Unwavering integrity and high ethical standards.  

• Flexibility to work weekends and/or night shifts, as required.  

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).  

Physical job requirements:  

• Walk up to 2 miles per shift.  

• Frequently lift up to 50 pounds.  

• Frequently lift up to 70 pounds using an optional team lift.  

• Rarely lift greater than 70+ pounds using a team lift.  

• Stand, push, pull, carry, squat, and kneel.  

• Climb up and down stairs (where applicable).  

We offer the following benefits for our Team Members: 

• 20% Chewy.com Discount 

• Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire) 

• Life and Disability Insurance 

• 401(k) with company matching 

• Wellness benefits through Wellbeing @Chewy 

• Employee Assistance Program (EAP) 

• Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year 

• Subsidized child, adult, and pet backup care through Care.com 

• Discounts on many items through the LifeMart Discount platform 

• The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday! 

• Opportunity for wage increases starting after 3-months of service 

• Referral Bonuses - $500 per referral