About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.About the role:
The F&B Guest Experience Manager is responsible for curating exceptional, personalized dining experiences across all Food & Beverage venues. This role acts as the champion of service excellence, ensuring that every guest interaction reflects Four Seasons’ legendary standards. You will be highly visible on the floor, working closely with operational leaders to elevate guest satisfaction, engagement, and loyalty.
What you will do:
Lead and oversee the guest experience across all Food & Beverage outlets, ensuring consistency and excellence in service delivery
Serve as a brand ambassador by actively engaging with guests, building meaningful connections, and anticipating needs
Handle guest feedback and service recovery with professionalism, empathy, and efficiency
Collaborate with F&B leadership, Culinary teams, and Front Office to ensure seamless end-to-end guest journeys
Monitor guest satisfaction metrics, online reviews, and internal feedback to drive continuous improvement
Train, coach, and support teams in service standards, emotional luxury, and personalized interactions
Support VIP guests, special events, and bespoke dining experiences
Ensure compliance with Four Seasons policies, health and safety standards, and local regulations
What you bring:
Previous experience in Food & Beverage operations or guest experience leadership within luxury hospitality
A genuine passion for service excellence and creating memorable guest moments
Strong leadership, communication, and interpersonal skills
High emotional intelligence and the ability to manage guest concerns gracefully
Detail-oriented mindset with a proactive, hands-on approach
Ability to work flexible schedules, including evenings, weekends, and holidays
Cultural awareness and comfort engaging with an international clientele
What we offer:
Energizing Employee Culture where you are encouraged to be your true self!
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates