F&B Group Sales Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

F&B Group Sales Assistant Manager

The F&B Group Sales Assistant Manager is responsible for driving topline revenue and profitable growth across group dining, social events, weddings, and corporate functions within Restaurants and Bars. This role owns the full sales lifecycle, from proactive business development and pipeline management to contracting, forecasting, and post event analysis, while partnering closely with Culinary, Operations (F&B & Rooms), Finance, and PR & Marketing to deliver seamless guest experiences. Success in this role is measured through revenue achievement versus budget, conversion performance, space and date optimization, guest satisfaction, repeat business, forecasting accuracy, and compliance with brand and operational standards.

What You Will Do:

1) Revenue Generation & Business Development

• Own and actively manage a defined F&B group sales portfolio including corporate, social, weddings, travel trade, and wholesale segments.
• Proactively prospect, qualify, and convert new group dining and event opportunities, ensuring a healthy pipeline that supports budgeted revenue targets.
• Develop and execute account plans for key clients and market segments to maximize repeat business and long-term revenue.
• Optimize pricing, minimum spends, menu selection, and concessions in collaboration with F&B leadership to maximize contribution margin and yield.
• Identify and pursue new revenue opportunities within outlets, including shoulder date strategies and non-traditional event usage.

2) Event Strategy & Cross-Functional Alignment

• Partner with Culinary and Operations teams to design menus, manage costing, and create upsell opportunities that enhance both guest experience and profitability.
• Lead the sales process for each event through to handover process, ensuring all event specifications, timelines, risks, and special requirements are clearly documented and communicated.
• Maintain outlet space calendars and protect high demand dates through disciplined space and date management in collaboration with outlet leadership.
• Ensure all contracts, BEOs, cut off dates, attrition terms, and billing instructions are accurate, compliant, and enforced.

3)  Relationship Management

• Conduct site inspections/tastings, prepare proposals, and tailor value-add inclusions aligned to guest needs.
• Drive post-event debriefs, manage escalations, and capture feedback for continuous improvement.

4) Forecasting, Reporting & Compliance

• Deliver accurate weekly/monthly forecasts based on the pipeline and leads.
• Ensure compliance with brand standards, food safety (HACCP), alcohol service regulations, and contracting policies.
• Build and maintain a robust sales pipeline with a minimum coverage ratio aligned to budget targets.
• Track and actively manage lead response times, conversion ratios (lead to definite and definite to actual), and lost business with documented reason codes.
• Deliver accurate weekly, monthly, and quarterly revenue forecasts within defined variance thresholds.
• Monitor pacing, demand patterns, and market trends to proactively adjust sales strategies and pricing recommendations.

What You Bring:

• 3–5 years' experience in hotel group sales, events, or F&B sales with direct revenue accountability.

• Proven success managing corporate and social group segments and closing multi-function events.

• Strong understanding of F&B operations, menu engineering, costing, and space management.

• Excellent negotiation, presentation, and stakeholder management skills.

• Diploma or degree in Hospitality, Food & Beverage, or a related field.

• Availability to work evenings, weekends, and attend client events as required.

• Excellent reading, writing, and oral proficiency in English language.

• Must be able to speak, read, and write Bahasa Malaysia.

• Must have the right to work in Malaysia.

What We Offer: 

• Competitive salary, wages, and a comprehensive benefits package

• Excellent training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary dry cleaning for employee uniforms

• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.