In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.
Key Responsibilities:
• CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity, and know-how. Shares it with the clients as well as the team.
• Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
• Respects the uniform and grooming guidelines at all times.
• Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.
• Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
• Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients.
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.
• Help the client to develop their own style, and if needed propose alterations to be made.
• Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business.
• Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.
• Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.
• Monitor requests for after sales service.
• Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
• Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.
• Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
• Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.
• Participates in product stock replenishment and physical inventory of stocks.
• Eagerness and willingness to take care of the client; Luxury retail experience is mandatory.
• Selling skills and performance driven for RTW
• Styling knowledge and ability to create RTW total look.
• English mandatory SOFT SKILLS AND ABILITIES
• Interpersonal skills, ability to establish emotional connection and build a relationship.
• Empathy and listening skills
• Generosity and "art of caring"
• Curiosity, openness, and eagerness to learn.
• Problem solving and ability to deal with complexity and change.
• Self-awareness, self-confidence
• Enthusiasm, energy and motivation
• Storytelling and ability to engage and inspire.
• Team spirit, ethics and integrity
• Positive body language