Family Worker/Recovery Coordinator

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role

•   Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.   
• Carry out triage/screening assessments and comprehensive assessments with service users.   
• Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.   
• Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community. Including Community outreach and collaborative working with Community services
• To lead effective case management for allocated service users, families and carers including on-going processes such as risk assessments, risk management plans and safeguarding assessments and plans.   
• This includes the effective use of an online case management system.   
• To work closely and collaboratively within the multi-disciplinary team across the service and externally, providing advice and reports/ information to managers and other colleagues, through attendance at reviews, team meetings, supervision and via telephone conversations.   
• To improve outcomes for children, parents/carers and families of services users by reducing the impact of drug and alcohol related harm on family life and promote positive family involvement in recovery.  Using evidence based interventions to address specific needs of families including parental Skills, mental health and health and well-being
• Develop and deliver quality programs and packages of work/ / psychosocial interventions that meet local need across both group work and one to one formats. Promoting the Think Family approach.
• Identify and prevent potential harm to service users and others by following local and organisational safeguarding guidelines, including referral to and enagagement with relevant safeguarding authorities   
• Support delivery of key service functions through actively participating in drug screening, duty work, access to BBV testing and immunisation service provision, community needle exchange services and the ongoing delivery of appropriate, tailored alcohol and drug harm reduction interventions.   
• Promote visible recovery across the service and ensure peer support opportunities are relevant and accessible for all service users, families and carers. Supporting families and service users during their loved ones transition within the prison system through, where possible, planned preparation for release or transfer. This will include partnership working with Community and prison based services.   

What you'll need to succeed in the role;

• Knowledge of harm reduction approaches in relation to substance misuse (where relevant to post)   
• Understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP.   
• Working with models of service delivery and issues relating to recovery planning   
• Working with best practice frameworks e.g. NICE, DOH, NTA, NMC, Care Quality Commission & Caldicott Standards   
• Delivering 1-2-1 and group therapeutic interventions   
• Ability to maintain professional boundaries and resilience whilst supporting families intensively, sometimes in stressful situations.
• Working with models of service delivery and issues relating to recovery planning   

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

2026-05-06