This role aligns and delivers training initiatives that support the strategic objectives of the Agency Division and MBA, translating key business drivers into impactful leadership, personal development, and branding programs. It focuses on designing, implementing, and continuously enhancing training solutions—leveraging technology, best practices, and needs analysis—to drive leadership effectiveness, productivity, and behavioral change across distribution channels. The role also oversees end‑to‑end planning and execution of training programs, including stakeholder collaboration, trainer development, and ongoing support for agency leaders and recruiters.
Position Responsibilities:
Align and implement the aims, objectives, policy and direction of Agency Division and MBA
Acquire understanding of key business drivers and is able to conceptualize and translate said drivers into training content based focusing on the areas of personal development, leadership and branding.
Able to conduct training needs analysis of the business environment to;
Improve, enhance and/or develop training content and
Leverage on technology to create tools as way to optimize business productivity and/or learning effectiveness, in order to meet all the needs of the leadership level in an agency environment.
Influence behavioral change in that would possibly lead to a positive change in the areas of leadership and personal effectiveness.
Coordinate activities related to planning, development, execution of all programs including field-based follow up follow through training to meet targets across the different distribution channels.
Implement training strategies, calendaring and manage organization of sessions/workshops and deliver content of training modules
Promote and market various training programs through Learning Management System and other communication methods , partnering with Manulife Sales and Agency Team , distribution channels and other internal colleagues
Research, design and implement Leadership & Agency Management courses for the growth of agency force and aligning to company direction Review and update sessions and materials continuously
Assign and manage the roll-out of new modules
Manage the enhancement of existing modules
Research and compile best practices, case studies , FAQs, Regulatory changes and related subjects for all distribution channels in order to stay relevant
Coordinate training logistics (i.e., session schedules, room reservations, participant enrollment where necessary
Conduct and coach Certified Field Trainers, internal trainers, where needed
Provide support to existing leaders, new leaders and recruiters in their journey towards building a strong and successful Agency / Emerging ALC .
Required Qualifications:
At least 15 years of training work experience
Proficient in Microsoft Office Software (Word, Excel, Power Point)
Experience in leading a team
Well-versed in the training design and implementation cycle
Excellent communication and presentation skills
Excellent interpersonal skills
Preferred Qualification:
Certified Financial Planner (CFP), RFP and other relevant certifications
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement