Spsnorthamerica

Facility Services Associate

New York, New York, United States Full Time

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 7:00 AM – 4:00 PM

Keep the Workplace Running Seamlessly

If you’re hands-on, proactive, and take pride in maintaining a safe and fully functional workplace, this role is for you. As a Facility Services Associate, you are responsible for ensuring daily operations run smoothly—from facility checks and maintenance to vendor coordination and emergency response.


Why This Role Matters

This role is critical to maintaining a safe, efficient, and fully operational workplace. Your ability to anticipate issues, respond quickly, and keep systems running ensures minimal disruption and a consistently high standard of workplace experience.


What You’ll Do

Daily Operations & Facility Oversight

  • Open and inspect all floors daily, ensuring all areas are operational and in order
  • Complete and submit daily facilities checklists, including pantry and equipment checks
  • Take immediate action on any issues—resolving internally or escalating to vendors

Maintenance & Repairs

  • Perform light maintenance tasks, including:
    • Electrical (bulbs, outlets, switches)
    • Plumbing (filters, toilets, faucets, dispensers)
    • Locksmith support (door access, minor repairs, key coordination)
  • Install and remove furniture, whiteboard films, and wall-mounted TVs as needed

Building Systems & Equipment Management

  • Monitor and maintain CCTV systems (daily checks and weekly recording reviews)
  • Adjust temperature via BMS and coordinate with engineering/vendors for unresolved issues
  • Support preventive maintenance of critical systems, including HVAC, generators, UPS, and fire suppression systems
  • Conduct engineering rounds and document required readings when needed

Vendor & Project Coordination

  • Coordinate and supervise vendors onsite to ensure quality and compliance
  • Obtain pricing and support execution of repairs, maintenance, and facility projects
  • Partner with Facilities leadership on small to large-scale initiatives

Workplace & Support Services

  • Oversee daytime cleaning crew and ensure service standards are met
  • Provide mailroom and general operational support as needed
  • Maintain compliance with building policies (COI, access, regulations)

Safety & Emergency Response

  • Serve as Fire Guard when required
  • Perform monthly fire extinguisher inspections
  • Act as a key contact for emergency situations, including 24/7 response when needed
  • Coordinate with monitoring systems and respond onsite when critical alerts arise

What You Bring

  • Strong communication and interpersonal skills
  • Ability to work independently and collaboratively
  • Hands-on experience with basic maintenance and facilities operations
  • Proactive mindset with strong problem-solving ability
  • Comfortable working in a fast-paced, operational environment

Qualifications

  • High school diploma or equivalent required
  • Prior experience in facilities, maintenance, or building operations preferred
  • Familiarity with building systems (HVAC, electrical, plumbing) is a plus
  • Ability to manage vendors and multiple tasks simultaneously

Physical Requirements

  • Ability to lift, carry, or move items up to 40–60 lbs.
  • Ability to stand, walk, bend, and perform physical tasks throughout the day

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$23.50$25.25 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.