Facility Manager - Soft Services

Facility Manager – Soft Services

Department: Facilities Management
Reporting To: Facility Manager
Location: Manyata Tech Park, Bangalore

Position Overview

The Facility Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence. The role requires effective coordination of service partners, team supervision, and adherence to JLL and client standards across all soft services functions.

Key Responsibilities

Operations Management

• Oversee housekeeping, pest control, distribution desk, courier management, and event support.
• Implement and monitor Standard Operating Procedures (SOPs).
• Conduct facility inspections, audits, and service improvement initiatives.
• Coordinate with hard services for integrated facility operations.
• Support space management, office moves, and workplace readiness.

Team Leadership

• Lead Facility Executives and support staff.
• Conduct performance reviews, coaching, and training.
• Manage staffing, scheduling, and resource allocation.
• Promote a culture of continuous improvement and service excellence.

Vendor & Contract Management

• Manage service partners, SLAs, contract compliance, and performance evaluations.
• Oversee procurement, invoice processing, and budget adherence.
• Drive cost‑optimization initiatives and vendor improvement plans.

Specialized Services

• Manage wellness, recreation, landscaping, food and beverage coordination, and inventory control.
• Maintain soft‑services assets, stock records, and monthly financial accruals.
• Prepare performance reports, dashboards, and KPI documentation.

Qualifications

Education

• Graduate degree in Hotel Management / Hospitality Management (mandatory).
• Post‑graduate qualification in Facility Management preferred.

Experience

• Minimum 7+ years in soft services operations within corporate facilities, hospitality, or commercial real estate.
• Proven experience in vendor management, client interaction, and team leadership.
• Experience managing multiple service streams simultaneously.
• Exposure to large‑scale client environments preferred.

Skills & Competencies

• Strong leadership, communication, and stakeholder‑management skills.
• Proficiency in MS Office and facility management software; experience with CAFM preferred.
• Strong analytical, problem‑solving, and reporting capabilities.
• Financial acumen with experience in budgeting and cost control.
• Knowledge of sustainability and green building practices.

Key Success Factors

• Ability to apply hospitality standards in a corporate workplace setting.
• Strong client relationship management.
• Proven capability in service quality management and continuous improvement.