Facilities Supervisor

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Proactive security starts here. TrendMicro.com

Location: In-office — based out of our office in Ottawa, ON, with a requirement of 5 days per week on-site.

Position Summary:

The Facilities Supervisor is charged with  working closely with as well as supervising the other facilities team members to ensure that the day-to-day policies, procedures, and programs are followed. The Facilities Supervisor assures a well-managed, well-maintained Facility, while increasing the value of the Facility being managed. The position reports to the Facility Director and works with little supervision. Interfaces with building occupants and local site managers on a daily basis.

Responsibilities:

• Coordinates the day-to-day operational management of the Facility to assure a high standard of quality.

• Is responsible for the supervision and guidance of the other on-site facility personnel. This may include facilities coordinator and receptionist positions.

• Responsible for backing up fellow team members.

• Covering the receptionist for lunch and breaks as necessary.

• Responsible for all incoming and outgoing mail and shipping.

• Liaison with the property management to ensure timely repair and maintenance of building issues that are not directly Trend Micro’s responsibility.

• Communicate with all levels of the local office management and build collaborative relationships with these departments.

• Cross department training and knowledge required.

• Basic office maintenance.

• Sufficient knowledge of HVAC units to be able to troubleshoot and coordinate repairs and maintenance with contracted vendor

• Sufficient knowledge and understanding of UPS and generator systems to coordinate repairs and maintenance with contracted vendors.

• Sufficient knowledge and understanding of various fire suppression systems to be able to coordinate repairs and maintenance with contracted vendors.

• Moves, adds and changes.

• Basic furniture component installations such as keyboard trays, monitor arms etc. Minor furniture repair such as replacing height adjustable desk components

• Conduct Management by Walking Around (MBWA). This is key to success! The Facilities supervisor needs to be proactive in the day to day operation and maintenance of the facility.

• Make periodic, unannounced, visits to the facility to ensure that all procedures are working properly. By visiting the properties unannounced on weekends, nights, and early mornings, the Facilities supervisor will be able to see work in progress. Security, Cleaning Company, Construction, etc.

• Assist with the supervision of all maintenance programs for the interior and exterior condition of the facilities.

• Place and follow up on all building work orders.

• Manage projects as needed.

• Help ensure a positive and prompt response to all requests from occupants. Conducting regular follow-ups to assure a consistent approach to the occupant’s needs is a must

• Assist in the selection of contractors

• Monitor vendor performance to assure full compliance with our specifications and standards

• Assist in the timely preparation of the operating budget and the implementation of the day-to-day management of the Facility within the parameters of the budget

• Assist in maintaining ongoing, meaningful communications with the Accounting Department and the appropriate Accounting Manager

• Assist in ensuring the day-to-day financial management of the Facility with specific attention to accounts receivable, collection activities, and approval of accounts payable on a current basis

• Assist with variance reporting

• Assist the Facility Director and Security Director with recruitment and training of the Emergency Response Team (ERT).

• Ability to work overtime and nights as required.

• Be available 24/7 in the event of emergency maintenance calls which may require returning to the property.

• Minimum 5 years’ experience in a commercial facilities position of at least 50,000 sq. feet and 200 occupants.

• Minimum of 5 years supervisory experience.

• Data center experience a plus.

• Reliable transportation

Qualifications & Skills:

• Basic computer skills: 

  • Windows, Microsoft Office, MS Power Point, Basic CAD

• Personal Skills:

  • Personable

  • Good oral and written communication skills

  • Good phone/people skills

  • Organized

  • Proactive

  • Detail oriented

  • Able to work in a fast-paced, changing environment

  • Customer focused attitude

  • Focused on continually learning new skills

• Knowledgeable in:

  • Occupant Relations

  • Contract Services Administration 

  • Lease Administration

  • Leasing (Strategies and Negotiations)

  • Escalations

  • Construction and tenant build-out supervision 

  • Engineering and Preventative Maintenance

  • Energy Management

Experience with the Following:

• Accounting

• Budgeting

• Business planning

• Activity Reporting

• Security

• Emergency Procedures

• Policy Manual and Administration

• Personnel Administration

• Employee Relations

• Be able to lift 50lbs

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage

• Telehealth Virtual Health Services

• Life Insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Critical Illness Insurance

• Mental Health Wellness Program

• Wellness Incentive Program

• Retirement Savings Programs with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

Be Passionate. Be Innovative. Be a Trender.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

For applicants in the province of Ontario: Trend Micro Canada is committed to fair and equitable compensation practices. The salary range for this role is CAD $95,000.00 - $110,000.00. A candidate’s final compensation for this position will be determined by various factors to include, but not limited to relevant work experience, skills, and certifications.

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