We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.
To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Facilities Manager
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. We are later life lending experts, with a market leading specialism in equity release. We offer later life lending advice and solutions to help homeowners across the UK unlock a better retirement by accessing some of the wealth tied up in their properties. Or as we like to say, retirement finances, unlocked. Our portfolio of brands comprises of Key (the Adviser) More2Life (the Lender) and Air (Adviser software service).
We are looking for an experienced Facilities Manager to join the business to take responsibility for the management and maintenance of our buildings and day to day site operations. This is a hands-on management role responsible for the end-to-end delivery of facilities management, fulfilment, and office operations, ensuring a safe, efficient, and well‑run working environment.
The Facilities Manager will have line management responsibility for one team member, oversee contractors and suppliers, manage facilities contracts, and ensure full compliance with health and safety requirements. Some occasional travel will be required to our other office location in Gloucester. Some occasional out of hours work will be required.
Main role & responsibilities:
- Full ownership of facilities management across the business, including:
- Contractor management and supplier relationships (cleaning, vending & security).
- Building maintenance and repairs.
- Oversee planned and reactive maintenance, ensuring all facilities are maintained to high standards, ensuring compliance with health, safety and environmental legislation and regulations.
- Effectively manage the facilities management budget, ensuring cost-effectiveness while maintaining operational integrity.
- Enhance workspace efficiency, security, and sustainability to support business operations.
- Oversee contingency plans for incidents to minimise disruption and maintain business continuity in emergency scenarios.
- Drive energy efficiency, waste reduction, and environmental sustainability initiatives, leading on net zero and ESG reporting and progress.
- Project manage the relocation of departments, office moves, office fit outs and exiting premises.
- Play a proactive role when renegotiating property leases.
- Ensure coverage of first aiders and fire marshals in all our office locations.
- Manage compliance with display screen equipment regulations including self-assessments, reviews and specialist assessments when required.
- Undertake audits, corrective actions, accident and near miss investigations
- Oversee inbound and outbound post, parcels, and deliveries.
- Manage and signpost all visitors to the business
- Take ownership of car paring app ‘Wayleader’, managing user access for staff as well as monitoring parking usage.
- Ensure meeting rooms, communal spaces, and refreshment areas are maintained to a high standard.
Skills & experience we look for:
- Proven experience in facilities management, office operations, or a similar environment.
- Previous line management or supervisory experience is essential.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Experience managing contractors, suppliers, and service agreements as well as contract negotiation.
- Knowledge of health and safety requirements within an office environment.
- Excellent communication skills and a proactive, solution‑focused approach.
- Comfortable working cross‑functionally with multiple departments.
Qualifications:
- Level 4 Qualification in Institute of Workplace & Facilities Management (IWFM) or equivalent relevant experience.
- NEBOSH certificate
- Legionella training
- Qualified first aider (First Aid at Work)
- Full UK driving licence.
Most of all we look for people who display and work around the core values of our business:
Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops.
Benefits:
- 25 days holiday, plus bank holidays. Rising to 28 days based on length of service
- Additional holiday purchase scheme
- 1 extra day to carry out charity work, and another day for your choice of wellbeing activity
- Pension: 5% Employee and 8% Employer
- AXA Exec (Self) or Simply health cashback plan
- Life Assurance x4 salary
- Plus so much more!