JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
A highly self-motivated and passionate customer service team player with a great attention to detail.
Responsible for leading the delivery of all FM services and annual projects at the site/sites for which you are accountable. Deliver these services with the goal to ensure highest satisfaction and make a change in a way that optimal Human Experience is achieved.
About the role:
• Lead and develop the site FM team - Provide leadership, mentoring, training opportunities, and identify staffing needs while fostering teamwork
• Deliver exceptional client service - Strive to "delight" clients through regular interaction and proactive service delivery that exceeds expectations
• Manage all site contracts effectively - Ensure contractors deliver required services at correct costs while implementing regional/global sourcing strategies
• Achieve performance targets and KPIs - Report critical measurements, complete audits and CSAs, and ensure compliance with Master Agreement schedules
• Maintain financial accountability - Meet all financial targets, control requirements, and deliver savings within or above specified targets
• Ensure health and safety compliance - Meet all legal and client H&S regulations while ensuring JLL staff work in full compliance
• Provide comprehensive reporting - Deliver required monthly, quarterly, and annual management reports while keeping Account Management informed of critical incidents
• Manage stakeholder relationships - Maintain sound relationships with third-party tenants, property owners, and understand all lease/license impacts
• Drive continuous improvement - Work with clients and managers to develop new processes that improve service delivery and reduce costs
• Support business development - Collaborate with other JLL business lines, network with client organizations, and support new business opportunities and bidding processes
Sounds exciting? This is what we’re looking for:
Minimum 3 years' experience in Facility, Property, or related field, preferably with Government or Corporate Sector clients
Strong oral and written communication skills with proven ability to lead teams and liaise effectively with stakeholders
Proficiency in Microsoft Office suite and strong overall computer skills
Knowledge of HSE requirements, Australian Standards, and vendor management for specialized services
Understanding of basic technical property aspects and fixed maintainable assets
tertiary qualification in Building/Facility Management or Business Administration advantageous but not essential
About JLL
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
Apply today, quoting job reference number LMREQ471716
Location:
On-site –Lyneham, ACTIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.