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综合服务经理
General service manager
一般要求
Requirement：
1. 大学本科或以上学历；
Has bachelor degree or above;
2. 10年以上物业软服务或行政管理工作经历；
Has 10 years experience or above in soft service or administration management;
3. 具有外企设施项目管理经验或酒店项目管理经验；
Has experience in FM project or hotel service;
4. 熟知中国对健康与安全及建筑物管理方面的相关法律法规；
Be familiar with the national health and safety rules and regulations related to building and FM;
5. 管理过3人以上的自有团队和10人以上的服务团队；
Has experience in management of the self-owned team of 3 people or service team of 10 people or above;
6. 熟悉设施服务标准和要求和行政管理的流程，如供应商管理，质量管理，项目管理，预算管理，财务管理等；
Be familiar with the FM service standard and requirement and administration management process, such as supplier management, quality management, project management, finance management, etc.;
7. 善于沟通，具有良好的英语听说读写能力。
Be good at communication and has good English skill in listening, speaking, reading and writing.
职位职责：
Responsibility:
1. 领导软服务和行政团队，向设施经理汇报；
Lead the soft service and administration team, report to facility manager;
2. 自有团队人员和日常工作管理，包括综合服务主管，库管员，邮件员等岗位人员，工作安排和检查，绩效评估；
Manage self-owned team and daily work, including general service supervisor, warehouse keeper, mailer, work arrangement, performance assessment;
3. 根据服务合同要求，管理现场保安，保洁团队和服务，包括日常工作安排，服务检查，缺陷识别，整改跟进，绩效评估等；
Manage the security and cleaning team and service according to the service agreement including daily work arrangement, service inspection, defect identification, rectification following up, performance assessment, etc.;
4. 编制软服务相关的备件和耗材的预算，并根据预算和实际使用量安排供货；
Work out the budget for spare parts and consumables related to the soft service, arrange the supply according to the actual usage;
5. 编制年度专项清洁预算和专项清洁方案，进行专项清洁施工项目管理；
Work out the budget for special cleaning project and proposal, manage the special cleaning project;
6. 根据流程和需求，提交软服务相关采购申请，付款申请等工作；
Submit the purchase request and payment application related to soft service according to the process and demand;
7. 参加客户组织的各项会议，收集相关信息，提交服务月报、双周报等工作报告；
Participate the meeting organized by the client, collect the related information, submit monthly and bi-weekly report;
8. 根据计划，组织针对服务团队的各项培训和应急演练工作；
Organize the training and emergency response drill related to the soft service team according to the plan;
9. 编制和优化服务操作流程和各项管理制度；
Draft and optimize the service process and related regulation;
10.完成上级主管领导安排的其他相关工作。
Complete the work assigned by direct supervisor.
Location:
On-site –Beijing, CHNIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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