Facilities Manager, Events Manager

Job Title

Facilities Manager, Events Manager

Job Description Summary

The Events Management role is responsible for delivering exceptional customer experiences to all employees, visitors and guests of our client. The Events Manager (facilities) must ensure the highest level of customer experienced is realised, by bringing to life the client side Brand identity through all interactions and putting the customer at the heart of everything they do.

You will be responsible for ensuring seamless workplace experiences in the areas of hospitality, workplace operations and employee services.

Job Description

Accountabilities

Key Result Area

Major Activities

Leadership capabilities

• Lead an extraordinary customer service culture with your peers
• Assist in building a true one team culture with your peers
• Promote an inclusive and positive team culture with your peers
• Be open, transparent and honest.

Access Pass Management

• Manage access cards for employees and visitors as required

VIP/Event and Visitor Management

• Deliver a seamless welcome and arrival experience to all visitors and guests
• Coordination of meeting rooms for meetings and events
• Coordination of catering for meetings and events
• Coordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of Client
• Coordination & communication with Client event host to ensure seamless delivery

Meeting Room/Event Management

• End to end meeting room management for the client meeting room spaces
• Hosting of all events and meetings in the client space
• Utilisation reports of client event/meeting spaces

Workplace operations

• Responsible for ensuring the offices are always operational including:
• Coordination with building management in relation to out of hours events and faults etc.
• Perform regular audits and checks of meeting rooms and report faults for rectifications
• Analysis of data to see trends and seek out operational efficiencies

Carpark Management

• Allocation of Visitor Bays upon request of employee for client related meetings

Relationship Management

Existing Clients

• Ensures that Cushman & Wakefield is strongly represented and make sure that all work is of the highest quality
• Flexible in approach and pivots to meet changing clients’ needs
• Proactively builds rapport with clients (at the respective level), and ensures to meet their needs to minimise escalations
• Immediately raises key blockers with leaders to avoid unnecessary escalations to senior clients
• A strong understanding of how the role fits into the overall account and actively works to deliver seamless linkages to other work areas as applicable

General Responsibilities

• Articulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities
• Operate in a manner that will minimise any adverse environmental impacts associated with your activities
• Actively participate within a community of practice group within IFM Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available
• Comply with Cushman & Wakefield employee policies.

Background and Experience

• Strong experience in Front of house roles in Legal, Hospitality or Airlines in a customer service role 
• Professional verbal and written communication skills 
• Ability to multi-task 
• Able to demonstrate a common-sense approach to problem solving
• Experience supervision a team with direct reports

Qualifications & Technical Skills

• Minimum completion of Higher School Certificate
• Minimum Certificate III in Hospitality preferred

Occupation specific capabilities:

• Attention to Detail
• Planning & Organisation
• Time Management
• Financial Acumen
• Communicate Effectively
• Decision Making
• Business Writing
• Manages Risk & Compliance
• Systems & Data Management

Organisational Core capabilities:

• Best Thinking: Strategic Thinker, Thought Leader, Commercial Awareness
• Best Results: Delivers Extraordinary Results, Leads through Change, Inspirational Leadership
• Best People: Customer Service Excellence, Grows Self & Others, Collaborates with Others

 

 

 

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”