Facilities Manager

Job Title

Facilities Manager

Job Description Summary

JOB SUMMARY
In this role, you will support one of C&W’s most forward thinking and prestigious client accounts — a globally recognised organisation known for its commitment to delivering an exceptional workplace and service experience. This environment champions innovation, prioritises premium service standards, and empowers workplace professionals to act as true ambassadors of the client’s brand.
You will play a key role in shaping how the workplace is experienced every day, contributing to seamless operations, meaningful interactions, and a service culture that reflects the client’s high touch, people centric strategy. Whether engaging with employees, partners, or visitors, you will help ensure consistency, quality, and excellence across all touchpoints and workplace environments.
Guided by a high performance mindset and an elevated service philosophy, you will support the creation of experiences that are intuitive, efficient, and aligned with the client’s Corporate Real Estate vision. Your work will contribute to operational excellence across the portfolio, enabling a workplace that is welcoming, productive, and representative of an esteemed global brand.
The Facilities Manager is responsible for the end‑to‑end delivery of facilities management and workplace support services across assigned sites, ensuring full compliance with relevant regulations and internal policies while maintaining a safe, healthy, and well‑presented environment. The role oversees daily operations through effective management of team members, vendors, and resources, and collaborates closely with customer groups, stakeholders, and C&W leadership to achieve high‑quality service outcomes. As a client‑facing leader, the Facilities Manager is accountable for team performance, operational excellence, and timely, high‑standard results, requiring strong communication skills, problem‑solving ability, stakeholder management, and a high level of professionalism.

Job Description

Responsibilities

Compliance, Safety & Site Governance

• Ensure full compliance of all assigned sites with applicable statutory requirements, regulations, industry standards, and internal policies.

• Uphold a safe, healthy, and operationally sound workplace environment consistent with project‑defined performance standards.

• Respond promptly and appropriately to identified risks, hazards, incidents, impairments, and emergency events, ensuring effective mitigation and resolution.

Facilities Operations & Maintenance Management

• Implement and oversee the Site Facilities Management and Operations Plan, encompassing planned and reactive maintenance, inspection regimes, and asset care activities.

• Oversee to ensure the continuous functionality, serviceability, and presentation of buildings, infrastructure, equipment, and associated site features.

• Provide specialist technical expertise and advisory support on facilities related matters to internal teams and stakeholders.

Strategic & Operational Management

• Contribute to long‑term facilities planning, lifecycle management, and asset‑replacement strategies.

• Support sustainability initiatives including energy efficiency, waste reduction, and environmental compliance.

• Ensure alignment of facilities operations with organizational objectives, SLAs, and KPIs.

Supplier, Vendor & Contract Governance

• Develop, manage, and optimise the supplier ecosystem for in‑scope services and supplies, ensuring alignment with performance, quality, and compliance standards.

• Oversee end‑to‑end vendor operations, including selection, onboarding, contracting, performance monitoring, and ongoing relationship management.

• Manage procurement and commercial obligations—including work orders, purchase requests, purchase orders, service receipt, and payment approvals—in alignment with Procure‑to‑Pay governance requirements.

Financial Stewardship & Budgetary Control

• Prepare, manage, and monitor operational and capital expenditure budgets, including cost estimation, variance analysis, forecasting, and reporting.

• Exercise rigorous financial oversight to ensure expenditure aligns with approved budgets and organisational financial controls.

• Manage commercial commitments associated with facilities services, compliance, and contractual integrity.

Reporting, Analytics & Management of Data/Systems

• Produce high‑quality internal and client‑facing reports on site performance, operational status, incidents, costs, budgets, and service delivery outcomes.

• Maintain comprehensive and accurate records and documentation, including manuals, as‑built drawings, plans, procedures, and other facilities‑related materials in accordance with document‑control standards.

• Ensure data accuracy, system integrity and analytics-driven decision-making.

People Leadership & Stakeholder Relationships Management

• Lead, supervise, and develop direct and indirect reports, ensuring effective goal‑setting, performance management, coaching, and capability development.

• Foster high levels of employee engagement, collaboration, and accountability within the facilities team.

• Manage escalation processes and provide regular updates to leadership and client representatives.

Customer & Stakeholder Relationship Management

• Maintain and foster strong, professional relationships with customer groups, stakeholders, and service users to meet required service‑level expectations.

• Ensure consistent, clear, and professional communication, promoting customer satisfaction and trust in service delivery.

Operational Excellence

• Support the client’s broader Corporate Real Estate and workplace strategy by proactively identifying operational needs, potential risks, and service gaps, ensuring they are addressed through the appropriate processes and channels.

• Collaborate closely with cross‑functional teams—including property management, technical services, workplace operations, housekeeping, and third‑party partners—to drive timely, high‑quality resolution of issues across all workplace environments.

• Uphold safety, security, compliance, and confidentiality standards to maintain a reliable, well‑governed, and trusted workplace experience.

• Contribute insights, observations, and recommendations that enhance service quality, streamline workflows, and elevate the overall employee, guest, and stakeholder experience.

Collaboration & Cross‑Support

• Work proactively and collaboratively across teams to anticipate needs and support colleagues, stakeholders, with a seamless, solution‑oriented approach.

• Partner with workplace, facilities, operations, and experience teams to deliver cohesive, end‑to‑end service across all zones and work environments.

• Assist with events, tours, executive engagements, and special onsite activities to help create a polished, well‑coordinated experience for employees and guests.

• Provide flexible support across the site as needed to maintain consistent service standards and ensure smooth daily operations.

Additionally, the role may undertake additional responsibilities as required to meet operational, organisational, or project needs, consistent with the role’s scope and accountability.

Qualifications & Requirements

Key Competencies

• Technical Acumen: Strong understanding of FM operations, building systems, and compliance.

• Analytical & Problem-Solving Skills: Ability to diagnose issues, analyze data, and recommend solutions.

• Communication Skills: Clear, concise, and professional written and verbal communication.

• Stakeholder Management: Skilled in managing internal and external stakeholders at all levels.

• Decision-Making: Sound judgment under pressure, especially during critical incidents.

• Customer Focus: Commitment to excellent service delivery and high client satisfaction.

• Project Management: Capable of managing FM projects, upgrades, refurbishments, or transitions.

• Continuous Improvement Mindset: Actively identifies opportunities to enhance services and processes.

Experience and Education

• Minimum of 7 years of relevant experience in facilities management or comparable operational roles, including developmental or progressively responsible positions.

• Demonstrated experience working with complex, large-scale building systems and property operations.

• Experience working in corporate, commercial environments.

• Prior experience managing multi‑site operations.

 

 

 

INCO: “Cushman & Wakefield”