Facilities Manager Critical Environments

Summary

The Facility Manager - Critical Environments is the single point of contact responsible for facilities management, assisting the Regional Program Manager and the Facility Management team with the delivery of quality facility management services through a team of Facilities Supervisor’s and Operating Engineers. This role coordinates and manages service delivery to ensure key stakeholder satisfaction at assigned facilities.  The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams' supporting operations.

Principal Duties and Responsibilities

Task will include but not be limited to:

• Ensure maintenance and continuous operation of all data center systems including fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, switchgear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, locks), digital systems (fire alarm, duress, card access, radionics, CCTV), and Audio/Visual services. Utilize staff and contracting with outside vendors as necessary.
• Develops, reviews, and approves Critical Environment work efforts. Mission Critical Statement for assigned facilities and systems.
• Manage critical environments team including hiring, training and personal development.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures.
• Identify safety hazards within the data center and incorporate the remediation of such hazards to ensure that the data center’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the data center’s infrastructure. Responsible for alerting management of building discrepancies.
• Develop a CAPEX and OPEX plan which would include planning for infra-structure upgrades, maintenance, repairs, critical spare parts, safety (PPE), equipment replacements and data center modifications to ensure the data center’s future capabilities are maintained.
• Responsible for providing technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable.
• Maintain all infrastructure and compliance documentation for the data center including up-to-date data center drawings and one-line schematics as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.
• Responsible for overseeing the activities of contractors working within the data center either as representatives of the data center itself or tenants operating within the data centers.
• Prepare and report on KPIs to track team performance.
• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the data center’s critical functions and the work they are to perform, including an incident contact response list.
• Ensure that the Data Center Work Rules are well-understood process among the data center staff, engineers, tenants and contractors who perform work on the data center’s critical infrastructure.
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information.
• Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.
• For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress.
• Performs additional job duties as requested.

Supervisory Responsibilities

• Directly supervise the chief engineers, facility coordinator, and scheduler/planner. Responsible for all employes.
• Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
• Responsibilities include interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.

Minimum Requirements:

Education & Experience

• Hands-on experience working in a data center/critical facility, including UPS.
• Systems, emergency generators, and switchgears.
• High School diploma or GED equivalent
• Seven to ten years of JLL engineering experience or equivalent industry experience
• Five to seven years supervisory experience.
• Moderate knowledge of a variety of manual trades such as carpentry, electromechanical repair, etc.  

Language Skills  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or fellow employees.
• Demonstrated verbal/written communication skills.

Other Skill and Abilities

• Ability to use drawings, specifications, shop math and various measuring or testing instruments. 
• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
• Must be able to professionally interact with tenants and contractors. 
• Demonstration of leadership ability, presentation capabilities and organization skills. 

Preferred Requirements:

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.

Physical Requirements:

This position will require the following:

• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.

Customer Environment Description

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
• Demanding customer and fast-paced environment, serving some of the largest companies in the world.
• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer’s business has grown; we continue to support current locations and assist in establishing new sites across the United States.
• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

  Location:

• San Antonio, TX

• Work Shift:

• regular

• About JLL
  We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
  Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
  Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.