JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
Role Purpose:
• Working in support of the Account Director, Account Manager and Contract Delivery Managers, the Account Administrator is responsible for completing a range of administrative tasks to support the delivery of one or more contracts serviced by Integral Mobile Engineering. The administrator will interact with the wider Integral business functions and suppliers to ensure the contract is delivered safely and in compliance with its core requirements.
Main Duties & Responsibilities:
• Drive and deliver KPI Performance for Account.
• Liaise with sub-contractors/suppliers to drive completion of open work orders.
• Liaise with internal engineering/CSC teams to drive completion of open work orders.
• Raise purchase orders to appropriate suppliers as required.
• Create quotations for work and upload onto client/internal systems.
• Update Integral CAFM system with relevant updates.
• Update client CAFM system with relevant updates
• Liaise with client site personnel to arrange site attendance for completion of works.
• Monitor completion of planned work orders for the account
• Attend regular meetings with clients and provide updates on work order status.
• Attend regular meetings with key suppliers to drive updates on open work orders.
• Attend and Participate in Daily/Weekly Internal meetings.
• Review work orders raised/closed in previous days and modify/adjust as required to ensure compliance with client specific requirements.
• Prepare PPM injection templates each month and ensure these are uploaded in a timely manner.
• Raising new work orders on Integrals CAFM system
• Uploading of supplier paperwork onto Integral and Client CAFM systems
• Interrogation of Integral/Client CAFM system to identify current status of work orders.
• Interrogation of Integral/Client CAFM system to answer queries in support of the finance team to drive invoicing of open work orders.
• Provide regular reports to Contract Delivery Managers, Account Managers and/or Account Directors on progress of activity and task completion.
• To prepare and issue predefined reports, which form part of the contract and customer requirement in the governance of the account.
• Other ad-hoc administration activities.
Continuous Improvement – right first time, root cause analysis, process improvement
Essential Qualifications, Qualities & Experience:
• Industry relevant qualifications
• Able to build positive relationships with Client to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.
• Communicate using appropriate styles, methods, and timings
• Role Model enthusiasm and energy about their work and encourages others to do the same.
• Demonstrate resourcefulness when acquiring additional professional expertise.
• Use tact and diplomacy to exchange information and handle sensitive issues.
• Project a professional demeanour with colleagues, clients, and their customers.
• Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Excellent interpersonal, written, and verbal communication skills.
• Self-motivated and capable of leading and inspiring a national Team.
• Able to maintain an objective and positive focus through periods of high and sustained work pressure.
Desired Qualifications, Qualities & Experience:
• Experience of working on Corrigo & Vixen
• Experience of leading multiple national high value accounts
• Experience of Excel and Microsoft
Leadership – role model Integral Values & Behaviours
Think Big - Thinks strategically, Simplifies the complex, solves complex problems, Sees the big picture.
• Exemplifies big picture thinking and consistently delivers proactive and impactful solutions.
• Makes data driven decisions.
Drive Change Thrives on change, Learning agility, Intellectually, curious, Appetite for risks, digital drive.
• Thrives on and anticipates change.
• Is prepared to drive through change for the long-term benefit of the business.
Helps others - Builds relationships, actively collaborates, helps others succeed (cares, etc.)
• Supports and builds effective relationships to deliver results.
• Embraces diversity.
Get it done - Acts decisively, drives results, Passion to win, Takes ownership, Accountable, Resilient.
• Resilient, learns from mistakes.
• Welcomes feedback.
• Pushes self to exceed expectations.
Business first - Focuses on customers and clients, Business/financial acumen, JLL first.
• Regularly and clearly communicates compellingly with the whole team - verbally and/or in writing on current news, progress, achievement, issues, or problem solving.
Inspire - Inspire others, creates vision and strategy, Energizes others.
• Inspires others to do their best, exemplifies positive team value and values.
Inspires and motivates others to achieve their goals.
Location:
On-site –Greater Manchester, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.