Facilities Lead

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Management

• The FM acts as the single point of contact between JLL and the client, WPP. As the committed site lead of the WPP office, the FM manages all JLL and vendor headcount with operational oversight of all hard and soft services and event management

• The FM will support the Account Manager to meet account objectives, monitoring the delivery of SLAs and KPIs 

• The FM will propose operating and long-term capital planning and budgeting process as well as attend regular meetings with JLL and the client.

• Overall Technical responsibility of facilities service delivery 

• Responsible for campus facilities operation.

• Establish Engineering & Operational procedures and roll out to site FM staff

• Ensure compliance with all local statutory regulations

•  Monitor and ensure all building procedures and performance measures are maintained at all times

• Managing all vendors to carry out technical audits / maintenance for all installation as scheduled

• Development of technical service standard and provide solutions for technical issues

• Initiate planning of Critical Environment procedure and ensure all Critical Environment requirements are met

• Initiate a system to measure quality of performance on a quarterly basis

• Initiate Preventive Management Program

• Participate in emergency response exercises as per client’s requirement

• Adhere to Safeguarding and Vistor’s policy and ensure vendors’ compliance

• Review and prepare reports for all soft services related matters, including events setup & support

• Assess contracts to ensure best value delivered to the Client

• Initiate a system to measure quality of performance on a quarterly basis

• Prepare monthly management report and ensure effective completion of all incident reports.

Client/Stakeholder Management

• Manage the key client team representatives effectively to ensure that expected service levels are achieved

• Build strong working relationships with key client representatives and promote company's engineering platform and provide a key linkage between the wider organisation and the client representative and account team

• Coordinate with stakeholders to ensure smooth delivery of programs and procedures

Procurement & Vendor Management

• Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools & documentations

• Plan and manage budgets for Engineering & Operational contracts

• Manage contract on vendors for technical services

Risk Management

• Ensure alignment and compliance to established policies and standard operating procedures for the management of the client's critical environment (CEM)

• Ensure proper engineering documentation and adherence to the established change management controls for all sites

• Support the EHS team to provide guidance to the Site Engineer, Supervisors and Technicians on the requirements of the Health & Safety Program.

• Protect the health & safety of staff and others by adhering to and developing guidelines and strategies

• Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained

• Ensure compliance with statutory regulations on fire, health and safety standards

• Ensure compliance with the company's programs and audit programs and participate in engineering community initiatives

• Adhere to the company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

Site Operations

• Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the facility

• 24/7 emergency call support and site attendance as required

• Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time

• Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings

• Continuous optimisation of processes, tools and documentation

• Achieve key performance indicators and service level agreement targets

Emergency Call Out

• Stand-by 24/7 for all emergency call outs

• Maintain register of all call outs and support the site to prepare incident reports

• Coordinate appropriate action for rectification including preliminary cause and effect analysis of fault

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language),  also an active listener

• Passion for quality – has an eye for detail to make sure the best delivery of services

• Self-motivated; confident & energetic

• Ability to effectively deal with stressful situations

• Flexible – able to adapt to rapidly changing situations

• Strongly goal-oriented – able to focus on meeting all performance targets

• Is a team player – able to cooperate and work well with others to meet targets

• Proven ability to initiate and follow through with improvement initiatives

• Exhibits honesty & trustworthiness

• Open to new ideas & willing to challenge status quo

Critical Competencies for Success

• Client Focus & Relationship Management

  • Demonstrates proactive & professional approach to customer service and stakeholder engagement

  • Ability to interact with a wide range of client staff, including senior levels

  • Ability to manage conflict and balance between client and firm requirements

  • Has a customer service oriented attitude

• Team Leadership (where applicable)

  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

• Project Management & Organizational Skills

  • Excellent planning & organizational skills to prioritize work and meet tight deadlines

  • Proven ability to manage multiple and complex operational matters on a daily basis

• Problem Solving & Strategic Thinking

  • Capacity to deal with ambiguity and solve complex problems effectively

  • Analytical, proven ability to solve problems using a quantitative approach

  • Proven ability to employ holistic approaches and looks at long term solutions

Ideal Experience

• Min. Bachelor’s degree in facilities management, building, business or other related field &/or  3-5 years experience in facilities, property management, hospitality or related field

• Has experience working in environment

• Knowledge of local occupational health and safety requirements

• Knowledge of critical facilities

• Knowledge of vendor management for specialized services

• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

• Proven capacity to understand and interpret commercial contracts

• Strong budget management and financial analysis skills

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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