POSITION SUMMARY
Assist Facilities leadership in maintenance and repairs, and in coordinating housekeeping. Purchase shipping supplies and office supplies for Facilities department. Assist in processing all incoming and outgoing mail in Corporate Headquarters location. Work within a team environment and independently. Requires availability and coverage during non-work hours in an emergency or as-needed basis. Requires capability of traveling to all NYC locations, and being on-call 24/7 using agency cell phone.
DUTIES AND RESPONSIBILITIES (WEIGHTED & WITH DETAIL)
Essential Functions: include, but are not limited to, the following:
Program and Office Support (85%)
• Coordinate and monitor building repair service calls, i.e. boiler, sprinkler, standpipes, water heater, chiller and water pumps, elevators, packaged air conditioners and HVAC systems, etc.
• In the absence of the Manager of Facilities during call-outs and vacation assume responsibility over Facilities department. Log repairs and record issues using the work-order system. Prioritizes repairs in conjunction with Manager of Facilities.
• Assist in escorting Facilities vendors performing work at NYC locations.
• Works effectively with volunteers, trainees and temp agency personnel. Must work together and collaboratively within Facilities / Support Services team.
• Performs other educational and experience related duties as required.
• Handles the receiving, delivering and processing shipments.
o Receives and distributes freight packages from carriers such as UPS, FedEx and other small motor freight deliveries.
o Process packages for overnight delivery and special handling through UPS, FedEx and USPS.
o Maintain logs and paperwork for follow up and tracking purposes.
• Process all incoming and outgoing mail at PPGNY Corporate Headquarters, including interoffice and misdirected mail
• Prepare documents and other items for shipping, including shipping labels for third-party IT vendors
Last updated: 01/06/2026
Customer Service Responsibilities (15%)
• Prioritize and respond to emergent situations, analyze and take appropriate action which may include outsourcing the work
• Builds and maintains positive, quality relationships with customers, both internal (colleagues) and external (patients, clients, donors etc)
• Demonstrates commitment to exceeding customer expectations at every opportunity
• Responds positively to customer concerns and demonstrates effective problem solving skills
• Consistently interacts positively with internal and external customers
• Always wear a PPGNY identifying name tag when working