JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Vendor Management & Performance Oversight
Manage the performance of all third-party service providers engaged directly by JLL, according to aligned service scope and standards. The list of services includes, but not limited to, cleaning, aquarium, landscape, floral arrangement, fixture and system maintenance (automated doors, blinds system, etc), general repairs, system furniture supply & maintenance, office supplies, desk and equipment move and offsite storage.
Collaborate and coordinate with other Client’s directly contracted vendors and suppliers to ensure seamless service delivery in accordance with client's standards and applicable service levels. The list of vendors/suppliers includes, but not limited to, pantry and catering service providers and MEP/infrastructure vendors.
Ensure Compliance with Standards, SLAs & Documentation
Ensure compliance with Client’s standards and SLAs, and maintain all required work orders, records, operational playbooks, and documentation.
Align metrics reporting with Key Performance Indicators (KPIs) to achieve and maintain required service levels.
Incident Management, Reporting & Preventive Actions
Report any incidents promptly per client's procedures, investigations, and implementation of preventive and corrective actions.
During incident investigation and rectification, provide timely interim updates to the client.
Arrange meetings and/or calls with relevant parties when necessary to discuss the issues and drive investigation and resolution conversations.
Ensure comprehensive documentation of the incident and submit final incident report on earliest date or a date agreed by the client.
Health and Safety Compliance and Risk Management
Maintain and submit all required risk and safety documentation, including but not limited to, risk assessment, method statement, and health & safety training logs.
Ensure the site team is fully trained and perform all tasks adhering to relevant health & safety requirements and procedures.
Drive operational efficiency and innovate to improve the workplace experience and operation excellence. All operational workflows and improvements must be aligned with, and approved by, the Client's team
Conduct monthly performance reviews to analyse trends, recurring issues, and improvement opportunities and ensure compliance with SLAs, KPIs, and overall service quality.
Implement service improvement plans to address identified gaps and optimize service performance.
Use Client's system and related technologies in accordance with the client's policies and instructions.
Service Culture & Expectations
To ensure operational excellence and workplace experience, adopt a proactive, solution-oriented approach to challenges, work collaboratively to resolve issues, and achieve work objectives in a timely manner.
Use best efforts to perform all obligations hereunder, including managing issues outside of established procedures, promptly consulting with and obtaining approval from the client's team.
Meetings, Collaboration & Regional Coordination
Participate in the required meetings and collaborate with teams across the region when requested by client's team
Business Continuity & Emergency Preparedness
JLL shall always ensure uninterrupted provision of the Services and shall maintain sufficient qualified personnel to perform the Services in accordance with this Agreement.
Maintain availability of qualified resources to provide support during public holidays and weekends whenever required by the client. This includes emergency response, critical maintenance, and operational continuity. JLL must maintain a contingency plan and communicate resource availability in advance to the client’s designated point of contact.
JLL shall maintain and communicate contingency and resource availability plans in advance, and ensure all assigned personnel are properly trained and receive additional training as needed.
Finance Support
Vet and negotiate with vendors to get best valued cost for work to be done in the client's office
Provide necessary information for client's Facilities team to effectively issue purchase order and approve invoice
Keep track of work financials and support client's Facilities team in managing the budget
Ticket Management
Client's system ticket (raised by Business Units to Facilities): Temperature control, cleaning, sit/stand stations, lighting, movers/pickup/delivery, shades/blinds, desk moves, new hire/transfer, out of hours AC, workstation accessories, visitor/guest desks, storage/material handling, and other related ticket of hours AC, workstation accessories, visitor/guest desks, storage/material handling, and other related tickets of hours AC, workstation accessories, visitor/guest desks, storage/material handling, and other related tickets.
Client's system (raised by Facilities): Events/Vendor Work and Guarding Assistance
JLL shall acknowledge, update, follow up, and close tickets promptly and professionally in accordance with KPIs/SLAs.
Ensure all system tickets handling meet the SLAs prescribed by the client. For any justifiable delay in resolving the ticket, ensure prior alignment with the client end user and facilities team.
Move and Change (MAC) Management
Assist client’s FSM for the move process: Ticket updates, User/IT department & Vendor management, pre-move checks and post-move follow up.
Event Support
Collaborate with workplace experience, global events team, and security operations team to plan and coordinate facilities related support (furniture, cleaning, building services, security), including event setup, guest welcome and flow, and registration per our policies and standard operating procedures.
Site Walk and Facilities Works Coordination
Manage general facilities related administrative duties including document filing, managing stock inventory, assignment of cabinets, attending meetings as required.
Perform regular site walks as per the checklist and cadences aligned with client's team. Ensure issues and gaps found during site walks are timely escalated and addressed following processes and timeline aligned with the client. Conduct site condition audit as and when requested by the client.
Liaise with service providers and building management for both PPM and adhoc works, including site surveys and quotation coordination for the client's review.
Coordinate vendors, perform quality checks, track outstanding items, and escalate issues to the client as required.
Provide service improvement and any incident management conversations with building management and other third-party service providers. Escalate and report timely to the client as agreed.
Manage facilities related signage in accordance with client's guidelines, ensuring timely, accurate, and presentable outputs.
Support the client in obtaining/maintaining compliance records (e.g., fire certifications, electrical licenses).
Coordinate site level activities related to capital projects and renovations in live office environments, minimizing operational impact in accordance with the client‘s direction.
Support assignments of storage cabinets/rooms and collaborate with cross functional/regional partners on local and regional initiatives (e.g., data collection, process improvement, pilots).
Office supplies management
Ensure proper management of facilities replaceable office supplies (e.g., workstation accessories, sanitizing supplies), including stock tracking, supply replenishment and correct setup at designated locations.
Ad-hoc Addition & Alteration work
Upon request, lead and manage small scale addition & alteration work and project, such as minor renovation, space modification, equipment installation, etc.
After-hours attendance required on an ad-hoc basis for emergencies and planned works.
Maintain accurate workplace information and provide excellent customer service (badge processing, greetings, notifications)
Provide wayfinding and building information (ATM, transport links, parking, lift access) and relevant local/country information.
Coordinate support for traveling employees (welcome messages, workstation allocation)
Arrange building and office access for employees and visitors
Manage service tickets promptly and professionally
Event Support
Collaborate with client’s Global Events team and internal stakeholders to support onsite events, including guest flow management, room setup, and registration.
Assign and oversee event spaces for internal meetings and activations in accordance with the client’s policies and guidelines.
Coordinate event setup, furniture arrangement, and all required services, including but not limited to security and cleaning.
Oversee catering services and ensure timely, accurate, and seamless delivery.
Service Tickets Management
Ensure timely acknowledgment, status updates, follow-up, and closure of all workplace experience tickets in client’s designated ticketing system.
Maintain accurate records of ticket resolution and provide reporting as required.
Reports and Ways of Working
Engage stakeholders to understand needs and collect feedback.
Use data to support reporting and proactive planning. (guest flow analysis).
Submit accurate and timely reports related to guests, events, and office experience.
Attend governance meetings and provide monthly performance updates.
Afterhours attendance may be required for emergencies and planned works.
Location:
On-site –Seoul, Korea, Republic ofIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.