Facilities Coordinator

 Genesys is seeking a Facilities Coordinator to join our facilities management team at our Galway office. 

The Genesys Global Real Estate & Facilities team supports over 40 locations around the world with headquarters located in Menlo Park, California.  

Our Galway office located at Bonham Quay is home to a team of up to 280 R&D engineers and the Facilities Assistant for this location will be vital to the success and energy of this innovative work setting. Reporting to the Facilities Manager, you will have responsibility for assisting in the delivering of a full array of office services to ensure the organization has the most suitable working environment for its employees and their activities.  

Using best business practice to improve efficiency and productivity, this role will be a key member of the facilities team and be accountable for the following duties:  

· Assist in the delivery of soft and office services such as catering and hospitality, cleaning, security, desk move management and office furniture, etc.  

· Ensure excellent workplace housekeeping and site is presentable for staff and external visitors.  

· Act as office concierge/receptionist to welcome guests and visitors, answer incoming calls, book & coordinate meetings & events, and assist with general enquiries from staff and other building users.  

· Conduct office administration tasks such as stationary stock management, mail & postage, courier requests, coordination of parking requirements, records management, and ensuring general office equipment is functional to meet staff requirements.  

· Operation of the facilities helpdesk, processing work orders and developing reports for both planned and reactive maintenance. Administration of H&S duties and coordination of all workplace activities and safety training in accordance with the organization’s safety policy. Be an accountable member of the site emergency management team and undertake training in the required fields of first aid and fire warden duties.  

· Security System Admin – Assist with issues of access cards to employees and updating details on the Access Control system  

· Work constructively with the wider EMEA FM team to promote continual development and sharing of ideas and best practices.  

· Assist with promoting the facilities' function and activities to all staff. Characteristics, Skills, and  

Experience required:  

• Minimum 2 years’ relevant experience in either facilities management or hospitality delivery with a demonstrable interest in developing within the field  

• A qualification in a relevant field is desirable, e.g., Real Estate, Hospitality Industry, Facility Management, Building Services, or Property Management  

• Working knowledge of Maintenance Logging System is desirable (Eg, Service Now)  

• Excellent customer service and people skills, with a strong ability to communicate effectively verbally and in written format  

• High standard of spoken and written English  

• Proficient in MS Office Applications – Outlook, Excel, Word, Powerpoint Capability to work collaboratively with other team members and the wider organization  

• A clear desire to achieve excellence in your work and demonstrate attention to detail  

• Ability and aptitude to introduce new ideas and bring innovations to the work environment  

• Demonstrate a self-starter attitude and ability to work on own initiative  

• Desire to grow within the role  

• Knowledge of M&E building services is not specifically required, though would be advantageous 

Our Benefits: 

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes: 

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office. 

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement. 

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan. 

• Annual bonus program – Be rewarded for your impact and contributions. 

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports. 

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future. 

• Family-friendly policies – Generous paid maternity and paternity leave