JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JOB TITLE: Facilities Assistant (Mailroom)
REPORTS INTO: Soft Services Manager
Direct Reports: NA
Scope of Work: Site Level
ABOUT US:
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
ABOUT THE ROLE:
The role of the Facilities Assistant is to assist in all areas of building operations primarily focusing on the mailroom. The Facilities Assistant, will provide support to ensure facilities services are provided in an effective, safe and efficient manner to ensure the smooth and safe running of the client corporate office.
This role is customer facing and client liaison representative for the JLL team and provides high touch support for all employees and supports the overall workplace strategy.
Facilities Assistants are well known and highly visible, serving as the point of contact for employees for workplace services. They anticipate the unexpressed needs of employees and guests, and to the extent within his/her control to do so, drive behavioural changes among the employees relating to workplace strategy or appropriate use of space and amenities.
WORKING LIFE:
In this role you will be working in the Client’s Dublin Campus. You will work over a 5-day week, Monday to Friday onsite. The main business language spoken in the offices is English. Knowledge of English is essential.
What this job involves:
The Facilities Assistant will be responsible to provide superior customer service to meet on-site client’s expectations, engaging with all employees in the building in a warm, professional and polite manner
Mailroom Activity:
Receive, sort and deliver packages
Manage all internal and external shipping/ receiving requests
Sort and Scan business post
Manage i-trak mailing system and provide reports where required
Perform additional requests such as printing, laminating and binding where required
Maintain a clean and organised mailroom
Daily Housekeeping & Operational Checks
Conduct visual and functional inspections of all workplace areas (lobbies, corridors, washrooms, kitchens, meeting rooms, event spaces, etc.).
Log and report any defects or missed expectations using required reporting platforms.
Ensure cleanliness, tidiness, and readiness of all shared spaces.
Meeting Room & Event Support
Review daily Event Schedule and prepare rooms in advance (furniture setup, AV check, supplies).
Support Event Coordinators in execution, providing hands-on assistance when required.
Post-event, reset spaces to standard configuration.
Inspections, Audits & Reporting
Perform routine workplace audits and record findings in required reporting tool
Action or escalate issues via reporting tool
Ensure all tickets are acknowledged, tracked, and closed in a timely manner.
Mail, Stationery & Consumables
Monitor stock levels of stationery, consumables, and mail supplies daily.
Replenish supplies across workplace zones.
Raise purchase requests when minimum stock thresholds are reached.
Furniture & Space Management
Maintain furniture inventory records and coordinate repairs/removals.
Action approved move/add/change requests.
Support space planning and ensure workplace layouts align with client standards.
Locker & Lost Property Support
Assist FTE with locker access requests and troubleshooting.
Record and manage lost & found items in accordance with company policy.
Store Room Management
Keep store rooms clean, organized, and compliant with H&S standards.
Label and track stored items to ensure accessibility and accountability.
Documentation & Guidance
Maintain and update all workplace manuals, handbooks, and guidance notes.
Ensure prompt responses from colleagues and service partners when queries are raised.
Meetings & Communication
Attend daily Operational Team Huddle for task allocation and updates.
Attend weekly event setup meetings for forward planning.
Maintain open communication with colleagues, JLL Management, and the Client Team.
Customer Service Standards
Act as first point of contact for occupants and visitors regarding facilities-related queries.
Respond with a professional, courteous, and customer-centric approach.
Provide clear information on building layout, furniture/equipment use, and services.
Health, Safety & Compliance
Ensure all work is carried out in line with site safety rules and regulations.
Report hazards or unsafe conditions immediately.
Support emergency procedures (fire drills, evacuation assistance, etc.) when required.
Adhoc:
· Follow established escalation procedures and incident reporting procedures
· Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
· Achieve Key Performance Indicators and Service Level Agreement targets
· Assist in all needed reporting (client and JLL internal)
Sound like you? To apply you need to have:
Previous experience of working within a high-profile corporate environment
Pro-active and hands on – happy to support other Team members.
Proven ability to build and maintain strong Client relationships.
Support emergency procedures (fire drills, evacuation assistance, etc.) when required.
Experience within a large commercial organisation would be beneficial
Excellent people skills and ability to interact with a wide range of client staff and demands
Strong PC literacy and proven ability to manage daily activities using various systems.
Excellent organisational and communication skill (both written and oral)
Must be fluent in English
Problem solving & decision-making skills
Be customer focused
Possess cultural awareness and sensitivity
Knowledge of Facilities Management processes preferable
Organisational skills and the ability to prioritise a busy workload.
Minimum two years’ experience in a similar environment
Drive to meet deadlines, manage time effectively and work in a fast-paced environment.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.
Apply today!
Location:
On-site –Dublin, IRLJob Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.