Facilities Assistant

JLL empowers you to shape a brighter way.  

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Facilities Assistant at JLL, you will assist in the comprehensive facilities management on the Amazon Account through delivery of services in accordance with the Amazon Management Agreement Facilities SOW's, SLA and KPI's while supporting the Facilities Team in the implementation of key initiatives and projects. You must be a team player working with other members of the team to meet all key performance indicators as set out in the management contract while providing facilities operations support including greeting visitors, phone call management, badge management assistance, and helpdesk services. This role involves recognizing visitors' types including candidates, vendors, family and friends while assisting visitors to contact their host and ensuring visitors fill in necessary information including names, companies and contact numbers. You will issue visitor stickers and remind employees to escort their visitors all the time in Amazon Office while recording visitors entrance/leave time and managing phone calls by picking up within 3 rings and greeting callers appropriately, directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive reception services, client relationship management, and operational support that ensures superior customer service, risk management compliance, and seamless facility operations across Amazon commercial real estate environments.

What your day-to-day will look like:

• Provide facilities operations support including greetings to visitors while recognizing visitors' types and assisting visitors to contact their host through comprehensive reception management
• Manage phone calls by picking up within 3 rings and greeting callers as "Good morning/afternoon, This is Amazon China" while verifying requests and transferring to appropriate receivers
• Assist with badge management by distributing badges to new hired employees while verifying employee identity via Phone Tool and helping with temporary badges
• Provide helpdesk support by following up tickets/feedbacks within required time while managing meeting room arrangements and daily check-ups according to standards
• Assist in implementation and management of property risk management program while following established escalation procedures and incident reporting procedures
• Provide superior customer service while ensuring feedback from client sessions is recorded and actioned to satisfaction of end user and proactively managing Amazon expectations
• Assist in budgeting process while providing input into Monthly Report to Amazon and actively participating in monitoring and achieving required Key Performance Indicators.

Required Qualifications:

• University degree with interpersonal skills and strong client focus for comprehensive reception and facilities management support across diverse commercial environments
• Technical comprehension and experience with performance based service contracts and vendor management both soft and technical for effective facilities operations coordination • Good communication skills in verbal English with demonstrated initiative and ability to work independently while being self motivated for comprehensive client engagement
• Good leadership and management skills with ability to be team player working with other members to meet key performance indicators set out in management contract
• Experience with visitor management including greeting, recognition of visitor types, and assistance with host contact while ensuring necessary information collection and visitor sticker issuance
• Understanding of phone call management protocols including 3-ring pickup standard, appropriate greetings, request verification, and call transfer procedures for professional communication
• Knowledge of badge management assistance including distribution to new employees, identity verification via Phone Tool, and temporary badge assistance for comprehensive security support.

Preferred Qualifications:

• Experience with helpdesk support including ticket/feedback follow-up within required timeframes while understanding meeting room arrangement and daily check-up standards according to facility requirements
• Understanding of risk management program implementation and management while demonstrating knowledge of established escalation procedures and incident reporting procedures for comprehensive safety
• Knowledge of superior customer service delivery while understanding feedback recording and action processes to satisfaction of end users for enhanced client relationship management
• Experience proactively managing client expectations while ensuring service levels are maintained and understanding budgeting process assistance for comprehensive operational support
• Understanding of Monthly Report input provision while demonstrating active involvement in monitoring and achieving required Key Performance Indicators for strategic performance management
• Knowledge of planned training activities participation while actively supporting environment that supports teamwork, cooperation, and performance excellence within onsite teams
• Experience with backup receptionist and mailer responsibilities while understanding Individual Performance Agreement (IPMP) Key Performance Measures for comprehensive operational continuity.

Location: On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Shenzhen, GD

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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