External Workforce Management Analyst

Job Description:

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Role Overview:
Support the External Workforce Management (eWM) function by driving operational excellence, data analysis, and stakeholder collaboration. Ensure efficient lifecycle management of external workforce resources and contribute to continuous improvement initiatives.

Key Responsibilities

• Vision & Strategy:
  Assist in implementing objectives set by leadership and provide analytical support to refine eWM goals.
• Case Management:
  Oversee eWM requests and assure accuracy.
• Operational Excellence:
  Support processes, market initiatives, and service quality improvements.
• Data & Reporting:
  Analyze workforce data, identify trends, and prepare reports for leadership.
• Process Improvement:
  Recommend and implement efficiency enhancements.
• Standards & Training:
  Help establish best practices and deliver training programs.
• Stakeholder Engagement:
  Build strong relationships with internal teams and external suppliers to ensure alignment.
• Lifecycle support:
  Manage planning, recruiting, onboarding, and off-boarding of external workforce resources.
• Risk Management:
  Identify risks and resolve conflicts effectively.

Skills & Qualifications

• Experience: 3–5 years
• Language: English (C1 level)
• Core Competencies:
  • Strategic mindset and proactive approach
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management
  • Financial and operational expertise
  • Technical proficiency (MS Office, data analysis tools)
  • Commitment to continuous learning

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

What's in It for you?

Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.

Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.

Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

Location:

Belgrade

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent