Exports Market Service Owner

Job Description :

Exports Market Service Owner

St James's Gate, Dublin

12 month Fixed Term Contract

Closing date: 3rd May

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About this role

The Exports Market Service Owner is required to be fully cross-functional, giving the flexibility to focus on the right customers, products, and processes at the right time, with end-to-end responsibility for Beer OTC processes. The successful candidate will manage customer needs from order entry to delivery and manage all queries' customer related.   

The role involves managing multiple stakeholders and building great relationships with customers across global markets, production sites, and third-party freight providers.  Operating with integrity and a strong engagement ethos aligned to Diageo’s Values and Capabilities, they will demonstrate strong influencing skills, build trust, and work collaboratively while remaining capable of operating independently. With a rational and logical approach to problem solving, they will seek opportunities to challenge current ways of working, and strive for simpler, faster and better solutions, and sharing with colleagues. 

Role Responsibilities

Reporting to the International Customer Service Centre Team Leader, the Exports Market Service Owner performs well in a structured environment. Their responsibilities include:

• Delivery of the order to cash process in line with CARM principles.

• Is the first point of contact for all customer issues

• Representing the Customer within Diageo, specifically

• Product change projects

• QIR process

• Order prioritization during supply constraints 

• Together with team members owning all customer service issues that may arise and ensuring regular feedback to the customer.

• Knowledge of Export Customs processes and systems

• KPI customer service reporting

• Liaise with shipping lines to ensure OTIF delivery to customers

Qualifications and experience required

• Educated to Leaving Certificate level or equivalent; a third-level qualification is advantageous

• Demonstrated experience in a customer-focused logistics, export, or shipping environment

• Strong communication and stakeholder management skills, with the ability to collaborate across functions and geographies

• Ability to navigate complexity, ensuring accuracy and compliance in a fast-paced environment

• A proactive, solutions-focused mindset with a strong attention to detail

• Strong understanding of export operations, including freight documentation and industry terminology

• Experience building effective relationships with customers, suppliers, and third-party partners

• Proficient in SAP and Microsoft Office (particularly Excel and Word)

• Working knowledge of Customs & Excise requirements, market-specific regulations, and international shipping documentation

• Familiarity with international trade practices and compliance requirements

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

All communications regarding your application will come from an email address ending in @diageo.com. We will never ask for money as part of our recruitment process.

Worker Type :

Regular

Primary Location:

St James Gate

Additional Locations :

Job Posting Start Date :

2026-04-21