Experienced Veterinary CSR Ready to Grow? Join Our Fast‑Expanding Hospital!

VCA Knapp’s Corner Animal Hospital – Grand Rapids, MI

We’re looking for an experienced, motivated Client Service Representative (CSR) who thrives in a growing environment and is excited to help shape the future of our hospital.

VCA Knapp’s Corner Animal Hospital is a rapidly expanding, modern veterinary practice—and we’re searching for someone who is not only skilled, but also proactive, dependable, and eager to take initiative as our hospital continues to grow.

If you're the kind of person who enjoys problem‑solving, anticipates needs before they arise, and can work independently with confidence, we’d love to meet you.

About the Role

Our CSRs are the heart of our client experience. As one of the first faces clients see and one of the last voices they hear, you’ll play a key role in ensuring every visit feels smooth, supportive, and personalized.

We are looking for someone who can step into the role with previous veterinary reception experience and who brings a strong sense of ownership and professionalism to the work.

What You’ll Do

• Warmly welcome clients and their pets, setting a positive tone for each visit
• Manage phones, triage client questions, and route calls appropriately
• Schedule and confirm appointments with accuracy and efficiency
• Guide clients through estimates, invoices, and payment processing
• Maintain and update medical records and client communications
• Assist in maintaining a clean, organized, and safe hospital environment
• Support a team-centered culture while also working independently with confidence

What We’re Looking For

You are someone who excels in a fast‑moving, ever‑evolving environment and finds energy in growth and progress.

You’ll succeed here if you’re:

Experienced

• Prior veterinary CSR/reception experience is strongly preferred
• Comfortable with veterinary terminology, workflows, and client interactions

Self-Motivated

• A self-starter who doesn’t wait to be asked
• Able to identify what needs to be done and take action
• Confident working autonomously without constant oversight

Growth-Oriented

• Adaptable and excited by change
• Quick to learn new systems, processes, and client-service approaches
• Interested in helping us refine and elevate our client experience

Team-Focused

• Reliable, collaborative, and communicative
• Able to support teammates and contribute to a positive hospital culture

Why Join VCA Knapp’s Corner?

• Be part of a young, thriving hospital where your ideas and input truly matter
• Opportunities for professional development through VCA’s extensive training programs
• Supportive leadership, a positive culture, and a medical team committed to excellence
• The chance to grow in your role as the hospital grows around you