EXPERIENCED SERVICE ADVISOR – THIS IS NOT AN ENTRY-LEVEL ROLE
Suburban Ford of Romeo is looking for a battle-tested Service Advisor who thrives in a fast-paced, high-volume environment and knows how to turn service lanes into profit while keeping customers loyal for life.
WHAT YOU WILL OWN IN THIS ROLE
As a Service Advisor, you are the quarterback of the service drive. You will initiate automotive services and repairs by:
- Diagnosing vehicle performance concerns and service requests quickly and accurately
- Verifying warranty and service contract coverage without hesitation
- Developing clear, confident estimates for labor, parts, and materials
- Writing repair orders, securing approvals, and entering ROs into the service system
- Acting as the single point of contact between customer and technician—no dropped balls
- Ensuring technicians fully understand customer concerns and customers clearly understand recommended repairs
- Communicating additional services identified through inspections—professionally and persuasively
- Administering manufacturer warranty repairs correctly and efficiently
- Keeping customers informed on completion times, costs, and service specials
- Maintaining accurate customer records and protecting CSI at all times
This role demands confidence, urgency, and accountability.
WHAT WE EXPECT FROM YOU
- Previous Service Advisor experience (strongly preferred)
- Prior automotive technician experience is a major plus
- A team-first mentality with a relentless focus on customer satisfaction
- Solid mechanical understanding of modern vehicles
- Ability to communicate clearly, confidently, and consistently
- Valid driver’s license and acceptable driving record
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan2
- Lithia Learning Center
READY TO STEP UP?
Apply now on Indeed and take control of your career at Suburban Ford of Romeo.