You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
The Kimberly-Clark Professional (KCP) CX & Marketing organization aims to be an innovative, “customer-first” thought leader and invaluable business partner to all industry end users and distributors by providing insights-driven solutions that meet unique needs. The team strives to exceed Channel and End User expectations with unparalleled thought leadership and innovative category technology, resulting in relevant solution bundles that maximize KCP's competitive advantage, share leadership, volume growth, and best-in-class partner status. Their Purpose is to unlock quantifiable growth through brand leadership for long-term market dominance. The Vision is to be a united team focused on customer needs, innovative marketing, and data-driven execution. They prioritize transparency, a customer-centric approach, data-driven decisions, and empathetic collaboration. Upholding values of integrity, curiosity, tenacity, agility, and inclusivity, the team is committed to continuous improvement and adapting to changes while celebrating diversity as a strength.
The Experience Design Architect is responsible for designing how customer and employee experiences connect across systems, channels, and touchpoints. This role provides the connective tissue between strategy and execution—ensuring that front-stage and back-stage experiences are intentionally designed, technically feasible, and operationally scalable. Partnering closely with Journey Managers and Product Designers, the Architect defines the experience architecture, orchestrates service blueprints, and guides the technical design direction that enables KCP to deliver on its brand promise. This role also leads the concept design of key experience moments—bringing to life signature interactions that differentiate the brand and drive emotional connection.
In this role, you will:
Experience Architecture & Systems Design
Define the high-level architecture of customer and employee experiences across platforms, channels, and functions.
Map front-stage and back-stage interactions, ensuring seamless integration between customer-facing and internal workflows.
Translate experience strategy into technical design requirements that guide platform configuration, data flows, and process design.
Design and prototype key experience moments that serve as emotional or functional anchors within the broader journey.
Service Blueprinting & Orchestration
Lead the creation of service blueprints that visualize how people, processes, data, and technology work together to deliver the experience.
Partner with Journey Managers to ensure blueprinting reflects both aspirational goals and operational realities.
Identify dependencies, gaps, and opportunities across systems and teams to improve experience delivery.
Ensure key moments are clearly articulated and prioritized within service blueprints and visual concepts to guide implementation.
Design Governance & Standards
Establish and maintain experience design standards, frameworks, and reusable components.
Ensure consistency and scalability of experience design across journeys, platforms, and regions.
Govern documentation and design artifacts that support cross-functional alignment and execution.
Technical Collaboration & Enablement
Work closely with product, engineering, IT, and operations teams to ensure experience designs are feasible and aligned with system capabilities.
Influence platform roadmaps (e.g., Salesforce, service platforms, orchestration tools) to support experience delivery.
Provide design direction and oversight during implementation to ensure fidelity to experience intent.
Cross-Functional Partnership
Collaborate with CX, product, marketing, and enablement teams to align experience architecture with business goals and customer needs.
Serve as a strategic partner to Journey Managers and Product Designers—connecting the “what” and “why” to the “how.”
Facilitate ideation and alignment sessions to co-create and validate concepts for key moments with stakeholders.
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
Required:
Bachelor’s degree in Design, HCI, Systems Engineering, or related field
7+ years in experience architecture, service design, or enterprise UX roles
Proven expertise in service blueprinting and experience mapping
Strong understanding of enterprise systems (e.g., Salesforce, CMS, orchestration platforms)
Experience designing across front-stage and back-stage workflows
Proficiency in design and mapping tools (e.g., Figma, Miro, Lucidchart)
Preferred:
Experience in B2B or B2B2B environments
Familiarity with agile methodologies and iterative delivery
Experience working with cross-functional teams in complex organizations
Ability to connect design strategy to business outcomes and KPIs
Strong communication and facilitation skills to influence technical and business stakeholders
Total Benefits
Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.
#LI-Hybrid
Grade 8: grade level and/or compensation may vary based on location
Salary Range: 127,600 – 157,600 USDAt Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.