About the Team:
The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s concessions partner, Guest Services team, and transportation systems, and it works closely with the teams that manage premium guest experiences, special events, and ballpark operations, as well as the Business Analytics team.
About the Role:
The San Francisco Giants are seeking seasonal part-time experience auditors to provide regular snapshots of all aspects of the guest experience at Oracle Park. The Oracle Park experience auditor program is a collaboration with Evolved Experience Solutions (EES), a company that specializes in helping to analyze and improve guest experience at entertainment venues throughout North America. EES provides a detailed questionnaire and online tool for auditors to record specific observations at each stage of the guest experience, as well as an interface and data feed from the audits that allows our service delivery and operations teams to learn from the audit results.
Experience auditors will participate in an initial training with EES in March 2026 and then will be expected to audit five to ten events per month during the 2026 baseball season (late March through October 2026), as well as two to five per month during the offseason (October/November 2026 through early March 2027). Each audit will require three to five hours of in-person time and will consist of answering specific questions about each stage of the guest experience, from arrival to departure, as well as a few questions about each interaction with Oracle Park staff along the way, in the online tool.
You’re Excited About This Opportunity Because….
· You love live events and experiences.
· You have a sharp eye for detail.
· You want to help create unforgettable experiences for guests at Oracle Park.
· You’re looking for a flexible role that allows you to work when available during our typical event times.
Qualifications:
· A willingness to work nights and weekends, and a schedule that will allow you to complete audits throughout the 2026 baseball season.
· A demonstrated ability to communicate clearly and concisely in writing.
· A track record of good attendance, ability to follow instructions and reliability to show for all scheduled shifts.
· A smartphone or tablet with an internet connection with which you can complete the online audit form.
· Comfort with technology and using technology discretely when needed.
· Preferred but not required: Experience in hospitality or live-event industries
We’re Excited About You Because…
· You’re a good communicator who can navigate interactions with a wide range of staff and spaces at Oracle Park.
· You’re able to document experience objectively to provide the clearest understanding of the nature of the experiences we provide.
· You’re interested in helping the Giants make the Oracle Park experience as easy, pleasant, and immersive as possible.