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JOB PURPOSE
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.
Location: Menara Glomac, Kelana Jaya.
Rotational shifts/days: 8:00 AM - 12:00 AM
Duration: 1-year Fixed Term Contract
KEY RESPONSIBILITIES
- Handle inbound telephone interaction for Conventional and Islamic Bank customers.
- Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
- Provide correct information and resolve problem efficiently within time frame.
- To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
- Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
- Handling Customer Complaints
- Complete daily logs/reports for reporting
- Undertake and administrative task delegated by Team Leader/Supervisor.
- Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
- Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.