Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Executive Thought Leadership Program Lead LAC
Manager - Thought Leadership Program (Level 6) - BMI
Overview:
Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise in payments, banking and technology.
We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behaviour beyond their four walls and distilling actionable insights from data.
We work with financial institutions, retailers, telecommunications organizations, travel companies, and more.
We know that:
• Opportunities to learn and grow is the #1 factor that employees say defines an exceptional work environment.
• Continuous professional development is an essential part of employee engagement and retention.
• Organizations need a strategy that can keep up with the accelerated pace of digitalization, anticipate consumer behaviours in real time, and prioritize technology investments based on consumer preferences.
What we're looking for:
The Mastercard Data & Services Global Product team is seeking a Program Manager to support the evolution and enhancement of Mastercard's Premium thought leadership offerings in Latin America. This role is a program management role and will be part of the Digital Safari Global Product Team within Mastercard Data and Services.
The Digital Safari Program.
The Digital Safari program is a premium global thought leadership program. It provides real insight and foresight across key topics like digital transformation, agentic commerce, leadership, cybersecurity, AI, digital assets, strategic management in banking and so much more. It's proven to help attendees gain a better understanding of new technologies, innovation strategies and methodologies. It de-risks strategic thinking and it encourages the development of innovative solutions and new ways of working. It's audience is typical C-suite executives from the banking and payments industries.
The Safari program is run across multiple locations including Dublin, San Francisco, New York, Stockholm, Milan, Paris, London, Singapore and Hong Kong.. and it’s also delivered virtually via a highly engaging digital platform. Its speakers include leading academics from prestigious Universities like INSEAD, Stanford, UC Berkeley, Columbia, London School of Economics, Stockholm School of Economics. Other subject matter experts are drawn from industry, fintech, research houses, consultants, innovation labs and the investment community.
The program has grown impressively over the past 4 years and we are currently looking for a strong thought leadership program manager that can help the program to scale further across Latin America. This is a great opportunity to be an important part of a high-growth, diverse, agile and innovative team.
Level 6 – Digital Safari Lead LAC.
The Role
· Be a learning and innovation manager for Mastercard in LAC and be a source of inspiration and insight for colleagues in other regions.
· Help shape the evolution of thought leadership propositions , by enhancing current thought leadership programs and designing new propositions that (eg: masterclasses, workshops, executive coaching, round-tables etc..) that are aligned with regional needs.
· Through quality research, gain insight into how Mastercard's key customer segments are currently engaging with thought leadership. What schools, platforms, subjects and delivery channels are preferred?
· Armed with an understanding of customer needs and delivery preferences, look to leverage Mastercard's existing portfolio of learning and innovation assets as well as design new offerings to fill whatever gaps exist in the current portfolio.
· Design thought leadership bundles by combining these assets to meet specific customer or market needs.
· Design propositions with clearly defined personas in mind (early career, mid-management and senior executives).
· Develop relationships with existing and potential partners (Universities, Consultants, Subject Matter Experts) and develop and maintain a repository of credible, high quality speakers and their areas of expertise
· Develop a repository of insightful and engaging experiences, such as visits to innovation labs, corporate visits, accelerators and other inspiring and insightful engagements
· Work across the Mastercard organisation to identify subject matter experts and to seek referrals for other high quality speakers.
· Design thought leadership programs/experiences including: the development of the program theme, the identification and evaluation of speakers (both internal and external) and the creation of a narrative around the program that will resonate with Mastercard customers.
· Host programs and take a pro-active, engaging approach to ensure that each session and the program as a whole is of great value to our customers and acts as a catalyst for follow-on engagement.
· Work with Digital Labs to build out an infrastructure layer (speakers, event agencies, university partners…) to support the design of Innovation Trips across the region.
· Cross sell and support the design and delivery of other BMI products such as virtual speaker series, Start Path engagements
· Work closely with the Regional Product leads to support business development opportunities (as the product specialist).
· Work closely with legal, compliance and the finance functions to ensure program and activity compliance at all times.
· Work with the Safari and Digital Labs operations teams to ensure that processes are robust and scalable.
· Host programs and take a pro-active, engaging approach to ensure that each session and the program as a whole is of great value to our customers and acts as a catalyst for follow-on engagement.
All About You
· Experience with Product P&L management
· Knowledge of new technologies and desire to apply technology to solve problems
· Seasoned presenter and excellent communication skills
· Strong strategic thinker, able to balance short-term needs with longer-term vision
· Positive attitude
· Strong project management skills
· Desire to roll up sleeves and make direct contributions
· Strong collaborator and ability to partner effectively
· Demonstrated ability to build relationships with senior executives
· Highly organized and able to deal with multiple and competing priorities
· Bachelor’s degree in business or relevant experience
- Experience in innovation ideally in financial services
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.